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Business Profile

Collections Agencies

Delta Management Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Delta Management Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Delta Management Associates, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the balance of ****** on 12/7/23 I still have this account on y credit report

      Business Response

      Date: 03/28/2024

      Delta Management Associates, Inc. (Delta) is the third-party collection agency handling the complainants First Progress account. ********************** has performed no credit reporting to any consumer credit reporting service on behalf of First Progress. Delta has not purchased this debt. The debt in question is held by First Progress. Delta was hired by First Progress to collect this debt. Delta does show the complainant made payments on 3/6/2024 and 1/8/2024 that were credited to their account. It does take at least 30 days for a letter to be sent stating that the balance was satisfied. Delta will have this sent when applicable. If the complainant has questions or concerns regarding how or when their CBR would be updated Delta urges them to speak with First Progress directly.

    • Initial Complaint

      Date:02/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said I owed for some college and I've never been to college I didn't even graduate from ************

      Business Response

      Date: 02/13/2024

      Delta Management Associates, Inc. (Delta) does have an alleged debt in our office, held by ***************************** under the complainants name, date of birth, and social. Delta spoke with the complainant on February 12, 2024. The complainant advised Delta he had no knowledge of the debt in question, at that time Deltas representative informed him that we would request proof of the debt.Once Delta receives proof of the alleged debt, we will forward it to the complainant for review. In the meantime, the complainant can attempt contact with *********.

    • Initial Complaint

      Date:07/10/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with FIRST PROGRESS CARD, I do not have a contract with DELTA MANAGEMENT ASSOCIATES **** They did not provide me with the original contract as I requested.

      Business Response

      Date: 01/08/2024

      Delta Management Associates, *** (Delta) was contracted by First Progress. Delta did not have any contact with the complainant. Delta sent a letter in April 2022 and attempted contact via phone call. This issues was resolved by the complainant in November 2023.

    • Initial Complaint

      Date:05/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me a collection bill. I dont know why or how they are these people in the first place. They are so demanding on personal information and wont give you any type of information to assist with the case,

      Business Response

      Date: 01/08/2024

      Delta Management Associates (Delta) was hired to collect a debt on behalf of our client *******************Delta does not own this debt; nor have we purchased this debt. Delta received a do-not-call request from the complainant on 7/25/2023 then a full Cease and ***** on 8/14/2023. The complainant has made contact with Deltas client to partially resolve this. At this time there still is a balance on the account. The complainant can reach out to Delta to resolve this matter. Deltas contact telephone number is ************. Our hours of operation are Monday through Thursday 8:00 am to 9:00 pm (Eastern), Friday 8:00 am to 5:00 pm (Eastern), and Saturday 8:00 am to 12:00 pm (Eastern). Delta will require a complete verification of the complainants information before speaking about the debt. This verification is done to stay in compliance with our clients requirements and state/federal law(s).

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested debt validation and verification.I requested a copy of the original contract with my signature, the purchase agreement and a payment history. I have only received billing statements.

      Business Response

      Date: 01/13/2023

      The debt in question is held by First Progress for a secured credit card. Delta Management Associates (Delta) has been hired by First Progress to collect this debt. Delta does not own this debt; has not purchased this debt. Upon being notified of a possible dispute, Delta forwarded copies of the charges associated with the debt as it presently stands. 

    • Initial Complaint

      Date:09/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Today, September 9, 2022, I was notified by Delta ******************************************* on an account that was paid off in full 2 years ago.. I understand that companies often picks up accounts that customers do not completely fullfill but, this is taking business far over board!! If they would contact First Progress they will find that I have NO BALANCE OWED!!!

      Business Response

      Date: 09/19/2022

      Delta Management Associates, Inc. (Delta) did place a call to the complainant on 9/9/22 wherein she indicated she had paid her First Progress account in full several months ago. Delta then reached out to First Progress and confirmed that the complainant's statement was accurate, and that she had paid her full account balance in June 2021. Delta was operating with the information we were furnished, but do apologize to the complainant for any inconvenience our phone call *** have caused. 

    Delta Management Associates, Inc. is NOT a BBB Accredited Business.

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