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Business Profile

Gutters

Gary's Gutters, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installation was on 8-11-23, cost of around $4400.00.The installation as far as we initially knew went amazing and the gutters actually function great.The issue is in follow-up. 20 minutes after the installers left our home, we smelled propane near tanks on the side of our house. ******** ******* came out on an emergency call and determined one of the gutter installers had placed 1-2 screws into the propane line going across the back of the house to our kitchen. They confirmed that the lines/tanks were considered up-to code(grandfathered in as they were intact) all the way until the line was punctured by a screw. This brought the setup out of code, forcing us to incur a cost of $337.93 to have new tanks and new gas installed. Both ******** ******* and one of the local town inspectors mentioned everything being up to code until the punctured.We tried requesting 2(we thought simple) things, 1: Have all techs ask/check before drilling anywhere near tubular lines of any sort(gas, water, electrical) to be safe and 2: Reimburse us for the unexpected cost from the propane company. ** ***** *************** ******** ***** ** ** **** ***** ** ******** ****** *** ** Sandra is the only one who answers the phone and consistently states Gary is NOT available(yes, she emphasizes that). Sandra refuses to accept any responsibility and puts the blame on the homeowner despite propane company insisting it was the gutter company at fault and whom put my home and family at great risk of fire/explosion considering they used electric drills, which can throw sparks.We just want an apology and that small check reimbursement for what we still feel was simply an accident, just a potentially deadly one.

    Business Response

    Date: 09/26/2023

    BBB spoke directly with the business and they advised that they did send out the check to the consumer and they should receive it soon, if not already.

    Customer Answer

    Date: 09/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me on the monetary side. Regarding the customer service/how the potentially deadly situation was handled and that this company still flat out refuses to admit to even the possibility they did anything at all wrong, I am not satisfied. Not even an apology.

    Sincerely,

    ***********************

Gary's Gutters, LLC is NOT a BBB Accredited Business.

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