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Business Profile

Publishers

Madhat Press

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Most Recent Complaint-Dates of Transaction Requests were made regarding book sales from the publisher of Boogie Woogie Crisscross. The most recent requests were from March to October 2022. What the business is committed to provide As required by the contract, ***************************, publisher of Madhat Press was to provide the authors of Boogie ***************** (*************************** and *******************************) their annual book sale numbers. Nature of Dispute Requests for book sale counts were made and most recently in MarchOctober of 2022. Mr. ******** excuses for not providing the data included: moving his residence, going to a conference, being hospitalized, and fighting a life threatening illness. In other instances, he simply ignored the request.Mr. ******** Attempt to Resolve the Problem finally Mr. ******** March 6, 2022 email stated, the book never achieved sales over $500 in any given year, thus no formal notification. His March 6th response is contrary to the contract language which clearly states that annual reports will be provided regardless of dollar sales:****************** was notified of his misinterpretation of the contract language in June-October 2022, but failed to respond.Requested Remedies to Resolve the Problem 1.Co-author, Matsuda, requests a report of total annual book sales from 2016-2022 with verifiable documentation from bookstores or companies like Amazon,  Elliot Bay Books, Longfellow Center, and others venues regarding the total sales of the book.2.If the sales are determined to have exceeded the $500 mark, then royalties should be provided to the authors according to the contract. Extenuation Circumstances Regarding This Complaint Boogie Woogie Crisscross sells for about $22 dollars a copy which means that if 23 copies were sold, the $500 threshold for royalties would have been reached. **************** reported to the authors that they sold 22 books. Nationally new books sell an average of 500 copies.

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