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Business Profile

Credit Union

Polish National Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Polish National Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Polish National Credit Union has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited 1084.00 in the credit union in April after I received my taxes with cash to the drive up window. I go there today to withdraw my money and my 1084,00 is gone the bank says my account was similar to another persons account and but didn’t give me me money saying they have to investigate my money is missing I deposited the bank won’t return my money I deposited. The woman in the bank asking me for a slip from almost a month ago I don’t have I went to the drive through window with cash now I’m being told they don’t know where my money is then tried to treat me as if I’m lieing I ask them to pull video they will see me make the transaction in April

      Business Response

      Date: 06/02/2023

      We sincerely apologize for the inconvenience our error may have caused you. The funds referenced in the complaint were reversed from the account when it was discovered that they were credited in error. The deposit in question was not made at the drive-up and included a check that is neither payable to or endorsed by the complainant. Furthermore, video surveillance review confirmed that the complainant did not make the deposit that is being disputed. It is our goal to retain you as a satisfied member and we hope to serve you again. 


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