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Business Profile

Glassware Manufacturer

Chemex Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glassware Manufacturer.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Robert C

    Date: 07/22/2025

    We recently reached out to Chemex after the paint started to bubble and delaminate and flake off from the plastic showerhead of the Ottomatic. Since it was slightly beyond the one year warranty, they blamed this on us, saying that this traumatic damage was due to us not cleaning the machine correctly. What a load of **** from a company who cannot accept responsibility from their clear design flaws on cheaply-made plastic products that barely last beyond their warranty period. I am extremely disappointed with their response to this, not only blaming us for their design issues and ****** manufacturing, but suggesting that we stop using it immediately and make a decision within 24 hours to accept a 10% coupon on a brand new machine. I strongly urge everyone not to purchase the Chemex Ottomatic and reconsider your purchasing decisions with this brand. They do not own the monopoly on glass carafe pour-overs and there are several other companies who dont use cheap materials in obvious bad designs. Other companies with pour-over machines offer longer warranties and stand by their products and customers. We will be taking our money elsewhere and you should too.

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