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Business Profile

Tree Services

Chappell Tree And Landscape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ********************************* the owner of Chappell tree and landscape come out and look at the work I needed done He submitted a quote of 4,400. I accept. Upon accepting his quote. He asked for a 1/4 refundable deposit. So I sent him 460 to book the work that needed to be done. We then agreed on a date to have to work done which was Friday July 22nd. I sent him the deposit on July 8th. As July 22nd came the weather was was to hot to do any kind of tree work. So he had to cancel. Which was understandable. After trying to reach him to confirm a new date. He did not respond. I had to go with another company. After a few weeks he did respond saying that he had a family emergency. I was very understanding with what he was going through. During the conversation he told me he was going to then send me my deposit back. Well he didnt. And here we are.

Chappell Tree And Landscape is NOT a BBB Accredited Business.

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