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Business Profile

Clothing

Descending Worldwide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order in the beginning of march from a collection the buisness had released for Valentines Day. Their website and instagram page did not disclose that the hoodies were not finished and also advertised free same day shipping which would also mislead customers to think that they were ready to ship. Also you would think that a Valentines Day collection would be ready by March after the holiday has happened. When I reached out to the buisness two weeks after ordering on 3/16 with no update I was then told that they had to remake the hoodies and was promised they would be delivered by April 8 "at the latest". The 8th of april came and still no update and I had to reach out again. On 4/15 I received an update that the hoodies would be "landing" on friday or Saturday of that week and ship out shortly after that. It is now 12 days later and I have to reach out a 3rd time. The lack of communication on their website and public instagram is very unprofessional and misleading and I should receive what I paid almost $77 for. I am starting to believe this is a scam as they are still advertising this collection on their instagram.

    Customer Answer

    Date: 05/09/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    Gen De ****

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 shirts and 2 sweatshirts on August 28th 2023 form Descending (*******************) for $222.83. Order number ****. I have tried 4 times to reach out and ask when I might receive my items since a label was created for shipping with the **** on September 6th 2023.

    Customer Answer

    Date: 11/24/2023

    I have not heard from the business in response to my complaint. I have emailed the business website twice and have texted them the number they provided me with the shipping update. The only thing this business has done is printed a label out for shipping on September 6th, 2023 and that is it. The **** tracking number is ****************************** so you can verify what I have. And the only phone number I have is ************ which they confirmed my order through a text message receipt. 

Descending Worldwide is NOT a BBB Accredited Business.

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