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Business Profile

Fence Services

All State Fence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired All State Fence to replace an existing wood fence. When the job was completed we noticed almost every one of the 6"x6" posts used had split on one or more sides. We called the owner. He stated this had never happened before and guaranteed that the splits would not affect the life of the fence. He agreed to replace 1 post and put in writing that the fence was guaranteed. It took a year of emails/texts to get the post replaced. We never received the written guarantee. Several posts have split even more to the point one can put a finger in the gap. The owner continues to insist this is not a big deal. It is apparent the quality of the lumber used was sub-par and we are stuck with a fence that will deteriorate.

    Business Response

    Date: 09/23/2022

    HI there, first off all i really apologize for not being able to reach your expectations. After all we have done to make you happy, our goal  is always  to go to the extremely limited extent to reach customer satisfaction and I believe we went above and beyond on our part. When we left your house everything was perfect without any crack on wood ( as shown on pictures below ). The excellence of the work earned many compliments from you personally and by text msg also, the work was completed with excellent quality of material , but again as i stated several times , we can not  guarantee that the wood won't crack, warp, mildew or twist as time goes by specialty in new england's  weather, as i just said i believe we fulfill our customer service very well as all ways, i took your call ,heard your concern , came by,  looked at it personally and replaced one of the post without any cost  after you asked me to do so. Again I do really apologise if after all we have done to make you happy  I couldn't  yet reach your expectations.

    sincerely,

    ***************************

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