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Business Profile

Waste Management Services

Graziano Waste & Disposal Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my **** of $177.25 for trash pickup on 5/1//2022. It was for every other week trash and recycling pickup. I mistakenly paid them the amount that they billed me which was for every week trash/recycling pickup. The ery other week charge is $135 and the previous quarterly charge was in that amount as well. When I realized this I called multiple times and left messages and then I emailed the company. I received no response until I sent a pretty direct email criticizing the companies lack of response to my inquiries. I must add that I have been dealing with Graziano since the fall of 2021 and their lack of response has been an ongoing problem from the beginning. In hindsight I should never have gone ahead and hired them. I did however get a call from ******* Graziano the morning after my last email and from the beginning in the conversation he screamed at me and called me a liar over an over again. I couldn't get a word in at all. He said he drove by my house that previous Friday and there were no trash barrels out in front of my garage doors. The fact of the matter is I put those barrels out myself on Thursday night because I was overwhelmed with trash because of the failure to get my trash picked up two weeks before. I had company that Thursday and they can verify that fact. The truth is ******* is the person lying and he is not a very nice person and is very poor with personal business relationships as evidenced by his nasty conversation. He was oblivious to any of the problems I had with the **** amount or anything else that I referred to in my email. I asked for a refund and he said he would only refund a weeks worth of trash pickup. Yet to see even that! The amount that I overpaid was more than a weeks worth of trash pickup. The money is not that important to me I want people to know what to expect when/if they hire Graziano. Also 1 truck arrives and both the trash and recyclables get dumped into it. Is this legal?

    Customer Answer

    Date: 07/08/2022

    I have not heard from the business in response to my complaint.

Graziano Waste & Disposal Services, LLC is NOT a BBB Accredited Business.

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