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Business Profile

Art Supplies

Cambridge Holding Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Supplies.

Complaints

This profile includes complaints for Cambridge Holding Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cambridge Holding Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a V11 Procolor UV/DTF that was over $6k. Put it together and it didnt work. Had to go through financial company to get them to admit to a refund after spending 2 1/2 months working with the manufacturer tech support because the merchant told me I had to and that they do do returns within two weeks of receiving the machine. They told me the manufacturer was going to refund me RMA the machine which Affirm said was not true. Neither the merchant or manufacturer have done either, meanwhile Im still paying for a machine 4 months later that still ****** work and has never worked,

      Customer Answer

      Date: 06/09/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Match 13, 2024 $5,723.49 ************************** my husband and I open up the printer. We notice that there were excessive scratches on the printer. I took photos and sent it to Swing Design. **************** told me it shouldnt affect the performance. I told customer service you exactly dont know that. The printer has excessive damaged. I was offer inks for the cosmetic damaged, I told no due to u purchase ink sets already, than I was offered additional vinyl. I said no thank you. Than customer service mention that they will contact with ******. After a week almost I was told to wax. It. According to ****** and t should help. I told them I didnt pay for a cosmetic printer. They told me they dont do returns on certain items due to it was a special order. I didnt special order the printer I didnt really understand exactly what they meant. I looked up the return policy. It tells me that if there any issues to contact them with 7 days. Well I did that. They told me it was cosmetic damaged but they dont want to exchanged out. They just want to offer me one ink sets. I doht agree with that. I spent a lot of money on this printer. Doesnt say it will come with cosmetic damages. I paid for a brand new printer and not a damaged one. After going back and forth with nonsense. They told me they resolved the situation and closed the case.

      Business Response

      Date: 04/26/2024

      You've contacted the wrong company.

      We do not sell printers and never have. We manufacture and sell children's playground equipment.

       

      Business Response

      Date: 05/07/2024

      Hi,

      I spoke with **** & ****** who ****** requires to handle all warranty claims.  They have been trying to reach out to schedule an onsite appointment.  I have asked them to reach out again.  Also, if you would like to contact to set an onsite appointment you can do so by calling ************.


      Best,

      ***

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a siser ***** 24 cutter back in August **************************************** its still new. I called the company in they told me if it was not out of the box they could refund it. I also told them I would just take credit because I buy from your company all the time. I do know I have a friend send hers back in they sold it as refurbish with no problem. I also seen on there website where they are selling refurbish units all the time. So my point is I will never use it in I paid $649.99 if they could have taken it back if wasn't out the box why cant they take it back. I still have the box it came in. I just want them to make it right. I am a loyal shopper with this company. The gentlemen on the phone said his boss said to sell it on market place. I ask to speak with his boss in was told i couldnt speak with him. To me that not right the his boss couldnt talk with me in he said he tried to get his boss to let me return it. I dont believe he talked to a manager because he was back on the line with me with in one miuntes.

      Business Response

      Date: 04/26/2024

      Hi ******,

      I went back and reviewed the case with the customer service team.  It looks like the issue is the machine was ordered in August 2023 and the request to return is well outside the 30 day window - April 2024.  We are able to accept returns within ******************************************** this case is well beyond the timeline the team can process a refund for.  If you are having issues with the cutter please email us at ********************************** and we an have one of our ***** specialists reach out right away to assist.

      Best,

      Will

    Cambridge Holding Corp. is NOT a BBB Accredited Business.

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