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Business Profile

Foods

Welch Foods, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foods.

Complaints

This profile includes complaints for Welch Foods, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Welch Foods, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning, Hello, to whom this may concern I just received a disturbing call from my son's teacher today March ******* around 9 am about a pill found inside a Welch's fruit snack in a new pack he had just opened. The unknown pill was molded inside the fruit gummy and could have easily been consumed by my child and could have caused a life-threatening outcome. I am very traumatized to receive a call from my child's school about a dangerous substance found inside a kid's snack. I purchased these fruit snacks from ***** Club in the bulk family-size pack around two weeks ago and was very disturbed that this pack was contaminated with other unknown substances due to a pill being found. I will attach pictures of what I received from the school and what was found inside the fruit gummy. I expect to hear from someone in corporate regarding this dangerous situation my child was put in.

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Welch's fruit drink from a chain grocery store in *******. The drink was not drinkable. Poor, artificial taste. I buy fruit drinks made by this company regularly, but this one was simply terrible. I called the customer service number on the 64 oz bottle and spoke to an ****** in ***********. I explained to her clearly the issue -- that the drink did not taste right and seemed artificial altogether vs. fruit taking. She then started lecturing to me in an imperial fashion that it wasn't a fruit juice but a cocktail with sugar and other things added. I told her that I realized that, but it was still a fruit-based product. The simple call became contentious, and she seemed to bully and talk down to me. When I tried to explain my feelings, she wrongly said I was bullying her. How absurd. I was just speaking up and defending myself against this unsavory person who just didn't get the simple matter. She didn't want to see it from a consumer's viewpoint. This seemed unnecessary, and I expressed that to her. I asked for an apology, and she said she would. She didn't, so I asked again. But she never did. She refused to embrace her lack of clarity and care. I asked to speak to her supervisor, and she said it could not be arranged then. I told her I could wait for a callback. I'm not sure she will request this, and that I will receive a coupon for a replacement product. This should not have been so troubling and handled so poorly. ****** should be coached to understand that she came across as unfriendly, uncaring, and nearly argumentative. I would like to speak on the phone with a more senior and professional person from the company.

      Customer Answer

      Date: 03/16/2024

      I have not heard from the business in response to my complaint.   They have not reached out to me in any way, and the matter remains unresolved.  

    • Initial Complaint

      Date:11/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Welch's mango/passion fruit drink from the Dollar Store on 11/16/2023 for $2.99. After putting it on the table I noticed some things floating at the bottom of the bottle. It was disgusting as I had drunken a sip. I flushed it out and it longed like worms. I had diarrhea on night. Generally, this product is good, So I don't know what happened in the processing of this product. The number of the product was WLA ***** 2022, Proof of purchase 41800-34610. You cannot process drinks in this manner as it is a company defect toward the public.

    Welch Foods, Inc. is NOT a BBB Accredited Business.

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