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Business Profile

Mason Contractors

Keane Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had posted on Nextdoor Neighborhood asking for someone who could come home and replace drive belt on my driving lawn mower. ******* contacted me and came home to do it on April 24. He got it partly done and said he would come back with some more tools to finish the job. I sent him through Venmo $100 for the tractor repair. He came again on April 28 and found that the belt I had bought was the wrong size. He said he would get the right belt and also a cable that needed to be replaced. So I sent him another $200 through Venmo for the parts and to finish the job. During the conversation, I found out that he was a stone ****** I asked him to look at leak near my chimney. He did and he said that was something he could also do when he came back with the parts for the tractor. On May 1, he sent me a text message that he would but the material for the chimney work and I should send him $200 for that. I sent that by venmo.All correspondence was by text message or phone calls and voice mail. Payments were by Venmo. I have attached a PDF of venmo payments. I have a pdf of text message screenshots which is too big to attach here. I can provide that some other way if needed

Keane Masonry is NOT a BBB Accredited Business.

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