Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/26/21 i hired excel paving co ************************* to pave my drive way had a problem next day with paving lifting in one spot reached out said he will be over in a week to fix never called or came .reached out in spring noticed walk way is cracking and curbing is falling apart sent pictures .He responded will be out in a couple weeks waited never came .Sent final warning letter on July 14 2022 he responded no need will be out in a couple days he never called or showed up .I paid him in full the sum of $12,900.00 in full with his word on fixing all the problems ...All i want is to either come fix what they did not do properly .I have giving him almost a year to fix enough is enough not fair i paid him in full and he never fixed the Drive way, walkway , or curbing Job was never done properly from day oneCustomer Answer
Date: 10/10/2022
I have not heard from the business in response to my complaint.
Business Response
Date: 03/16/2023
GM
i will be assessing the issue this spring once weather breaks late April early May
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Customer Answer
Date: 03/16/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:08/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint with bbb a few months ago excel Paving started to pay me back **** so far it like pulling teeth ***** the owner sent me a text saying that his partner ***** s**** up with what I had asked him to do. I am not very happy with the BBB and the ATTORNEY general office why are you there. You people did nothing for me what is your purpose how can this business get away with s******* people and nothing I s done about it. Because he won't answer his phone nothing happens to him. Why can't you go to his business this is ridiculous. I need help to get my money back this company should not be able to business to RIP people off. Excel Paving is a horrible company.Customer Answer
Date: 09/11/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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