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Business Profile

Towing Company

PreOwned Auto Logistics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for PreOwned Auto Logistics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PreOwned Auto Logistics, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Preowned Auto Logistics (PAL) to transport a 2015 ********** Lancer from ******************, ** to ********, ***** per the agreement, I was to receive 1-2 hours notice prior to pickup of the vehicle. The carrier arrived at the site where the vehicle was stored without any notice as to his arrival. He loaded the vehicle and departed before I could get to the site. The driver did not provide an inspection report of the vehicle prior to departing.The recipient was to receive 1-2 hours notice prior to delivery of the vehicle. The carrier left a voice message indicating he would be dropping the vehicle in 20 minutes. The recipient was working and had to clock out then drive 45 minutes to his residence. When he arrived, the vehicle was parked at the bottom of the driveway. No inspection by the recipient prior to unloading was possible and no delivery inspection report was provided by the carrier.The recipient found damage to the front bumper and the apron/valence of the vehicle located below the front bumper. It appears that the driver rolled the vehicle down and into the gravel at the bottom of the driveway. I filed a claim with photos taken within 24 hours of delivery, as requested, with *** regarding the damages. I received several emails from *** in response to the claim. *** responded that *******************, the carrier who transported the vehicle, would not accept liability for the ********** contract is with Preowned Auto Logistics not with *******************, their subcontractor and *** has refused to honor the claim. I will not use this carrier again. They cannot be trusted to honor our contract with them.

      Customer Answer

      Date: 12/23/2024

      I have not heard from the business in response to my complaint since I submitted to the BBB.

    PreOwned Auto Logistics, Inc. is NOT a BBB Accredited Business.

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