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Business Profile

Heating and Air Conditioning

Pro Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had contacted ProHeating and Cooling in March 2022 for an estimate for a ductless mini split system. ***************** came out to do the assessment,, and sent a contract in April with a quote of $15,115.97. I signed this and returned the contract in May. I heard nothing from him after this. In July I sent two emails asking for an update and installation date. I received no response to the first email sent 7/19/22. The second email was sent 7/29/22, and he responded that day stating he would call me on Monday ( would have been 8/1) with the installation date - All the equipment was ordered- was just waiting on the condenser which should be in the next week. I have heard nothing from him since. I have sent additional emails on 8/24,9/14, and 10/6. I have asked for any response from him to be in writing. There has been no response. I have had the insulation completed, as it is required as part of the MassSave rebate program for the mini splits, and made **** aware of this. At this time I have sought other estimates, all of which are higher than that of ****. I signed a contract today for the same system that was inSeans contract for $18,000. I am seeking reimbursement for the difference as it has been 6 months since I received his contract. I have been patient, waiting for some type of reply but continue to hear nothing.

    Customer Answer

    Date: 10/31/2022

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 11/01/2022

    Unfortunately ********** is having supplys chain issues and the vendor I use currently does have this equipment in stock. **************** did not put a deposit down for the work that she wanted done at her home. Also I believe there isnt even a signed Contractual agreement between both parties. 

    *************** is more than willing to work with any company of her choice she is currently not in a binding contract with Pro Heating and Cooling. For **************** to think Pro Heating and Cooling should be responsible for the price difference between two different complies is rather ridiculous.

     

    Customer Answer

    Date: 11/16/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

     In response to his delayed response - I was never asked for a deposit or told what amount was needed despite repeated calls and emails to ****. He sent the contract via email, and it was returned signed. 

    Business Response

    Date: 11/18/2022

    In response to ******************** response Pro Heating and Cooling feels that they should not be held financially responsible for ********* going forward with another company.  Pro Heating and Cooling would like to end this matter and have both parties go there separate ways. ******** is just looking for a free hand out trying to extort a small business by using the BBB. 

     

    Customer Answer

    Date: 11/28/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I continue to wait for a response from the company as to why they have never responded to my attempts at contacting them. They have had a signed contract - which they sent to me- and I signed then returned to them in May. It is now the end of November. [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *********

     

     

Pro Heating & Cooling is NOT a BBB Accredited Business.

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