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Business Profile

Lawn and Garden

TLP Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sent our mower in for recall service and they never contacted ryobi about it now ryobi has a major recall on the mower asking mowers to be returned to ********** for mower exchange and get a ********** gift card for the cost of the mower plus a new mower. They took it all apart they said and now I cant get my mower or refund from ********** I have been trying to deal with ryobi and no luck so Im trying here please advise me what to do ? ****** *******

    Customer Answer

    Date: 02/23/2025

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 03/03/2025

    For update on ******* mower please contact ***** customer service at ************. ******* RECALL replacement mower warranty claim # ******** was approved on 2/18/25 and will be shipped directly to him. Once approved we have no shipping time frames or tracking as that is handled by Ryobi.
     
    We are only a contracted service center for ******
    As for ********** I have no idea what he's referencing.
    In order to process the Recall we have to disable and dispose of his original mower per Ryobi.
     
    We do have his (2) mower batteries boxed and will ship them back to him.
     
                                                                                                       ****

    Customer Answer

    Date: 03/04/2025

     

    we sent in the batteries with that mower I want my batterys back or replaced with new ones plus homedepot was giving gift cards for the value of the mower plus the return to get a new one of they got off there a** and done the job right this wouldnt happened so order me a new set of batteries and value of the mower to me 

     

     

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Left Ryobi lawn mower for warranntee repair early January 2024 as requested.Have not received the mower back. Repeated calls are not answered or excuses as to why mower is not ready.

TLP Equipment is NOT a BBB Accredited Business.

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