We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Jonathan Edward Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place I arrrived to on August 22, 2023 was nothing like the pictures provided. It was absolutely disgusting & the manager was very rude. The bed had cigarette *****, the ac was so gross & smelt terrible, there was old food left in the fridge, the rug was peeling up & so filthy there was change on it like it hadn't been vacuumed, the rug made my duaghters pants black just from sitting on it. The door looked like it was kicked in. The pool was filthy on the bottom and so cloudy, along with having an exploded diaper all on the deck. The smell in the room was terrible and reaked of cigarettes. refused refund and offered a different room that was just as bad. Broken handles on the dresser with screws sticking out, the ac filter was so caked up like it hadn't been cleaned in months. a faulty extension cord ran through the middle of the room. The shower had what looked like black mold on it along with the Ac. The beds felt so gross and wreaked of terrible mildew. Manager very rude and wouldn't answer my calls, and hung up on expedia along with possible drug use on the sight. not safe for my children at all

    Customer Answer

    Date: 09/02/2023

    I have not heard from the business in response to my complaint. They have refused to answer the phones and deny the photos I have as accurate

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    absolutely filthy and frankly dangerous. many toothless tweakers live there. no blankets, burn holes in the sheets. no deadbolt, only a door that'd clearly been kicked in/******* multiple times. people partying in the parking lot til all hours (folks that live there). a pool that seemed to be dyed blue, as i couldn't see my friends legs in like 3' of water. no chlorine smell whatsoever. the expedia photos must be at least a decade old. barrels of trash left overflowing throughout the property. filthy shower and ******. lamp ripped out of the wall and not replaced. burn marks in the carpet. lobby STINKS of cat pee. single bulb without a cover. filthy armchair that we had to shove against the door as some sort of security. weeds 2' high in the pool deck patio. pool chairs filthy. after learning about significant credit card fraud on their part, i requested the piece of paper with my card number to be returned to me. they said it was against policy. holes in the wall that were somewhat filled in but not repainted. we were super freaked out and would have left but couldn't afford to pay at another place - all reviews say that they never give a refund. DO NOT GO HERE. IT SHOULD BE SHUT DOWN. the powers that be need to revoke their license to operate. truly a disgusting experience.

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See below for facts surrounding this business:- On June 25, 2023 I booked a motel on the Orbitz.com website for Jonathan Edwards Motel located at Dennisport, ** - Orbitz itinerary: Orbitz itinerary: ************** for the date: July 3-4, 2023 - When my wife and I checked in the room it had a very strong CIGARETTE odor and as we stood in the room for fewer than 5 minutes we had to leave because the odor immediately triggered my asthma. When we stepped out of the room, we decided not to stay as the situation is not pleasant for our health. - The owners of the motel did not take any steps to mitigate the cigarette smell in the room which had a strong nicotine and other chemicals which according to to *************** is a potential health hazard which necessitated our cancelation of the booking which was also non refundable. - ************* General Laws strictly prohibits smoking to include hotels/motels: ***************************************************************************** - Orbitz.com and Jonathan Edwards Motel have a duty to provide a room that is safe to it's guests and both parties have breached their responsibility by not mitigating the premises from cigarette smoke - I am requesting a full refund of $153.48

    Customer Answer

    Date: 07/24/2023

    I have not heard from the business in response to my complaint.

Jonathan Edward Motel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.