Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine recommended this firm and the work seemed fine at first. until they started doing finish work i was promised PVC trim i got MDF. they installed a door latch incorrectly or ordered the wrong one. a window was installed such that it won't close. and finally, the caulking they used to seal the windows/doors is starting to fail. i have been asking for months for someone to come out and rectify the issues. and today i was chastised and called profane names because i pointed out the deficiencies in detail and suggested that i was going to make this report unless the items were fixed. well guess what...

  Business Response

  Date: 04/18/2023

  I was recommended by a friend to look at the porch and windows to be replaced.  I gave an estimate I explained about a lot of rot but they didn't want to fix the porch they just wanted to dress it up with there budget all windows and storm door was purchased from *********** we framed and cocked and that was it. Tested all windows before leaving. They call a year later saying the window didn't close and caulking is peeling. I expressed I would send the contractor out they then expressed for me to know that they did work around the windows like adding window trim and apron. I  expressed we went thru the inspection last summer. Anyhow I hesitated as to send anyone because they've worked around them windows and waited a year to tell me about a window that don't close when they all locked, and closed easily as they did the day we went over what was done we shakes hands and they gave me a check.
  These are before & during & after
  I expressed the job that needs doing and they expressed what was important to them currently which was just changing windows and frame. These clients made attempts to play scams after the work was completed they expressed they thought we was going to change the door frame and kick plate then I explain that the husband said no and then the wife would say but we paid for that and when I show them the estimate of work she says oh. As for the locking mechanism on the storm door we didn't make no special order for storm door the screen door was purchased in stock at ********** I expressed the key goes in that way he wanted me to have the lock rotated I expressed this is how the key is used I can't change that I can return it but they wanted to keep the door so we walked to two neighbors doors and looked at there storm doors which was the same but he was convinced the  manufacturers was stupid. These clients were , completely a nightmare to work with the husband would call tell me my guys su
  ck he can do better with his hands and that they going to report me and I will never find work again if I don't come fix the problems that wasn't there and again when I expressed I'm sending someone out to look at the work they expressed work they've since done around the windows themselves.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****