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Business Profile

Marijuana Sales and Services

Zyp Run, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They straight up scammed me, sold me a proven defective product and refused to issue a refund. To get it replaced I would have to pay for ridiculous delivery and service fees.

    Business Response

    Date: 09/17/2024

    Dear ****,

    We are truly sorry to hear about your experience with our product. Your satisfaction is our top priority, and we understand that your recent purchase has fallen short of your expectations.
    We would like to apologize for any inconvenience or frustration this may have caused. We value your feedback and are committed to resolving this matter promptly and to your satisfaction.


    To rectify the situation, we would like to offer you a full refund for the defective product. Additionally, we would like to extend a $50 discount on your next two orders as a token of our appreciation for your understanding. Please use promo code ******.


    For the fastest refund, we can process your refund through Venmo or Cash App. Please provide us with your preferred payment method and account details. 


    Thank you for your patience and understanding.


    Sincerely, 
    Gabe

  • Initial Complaint

    Date:11/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 8 months ago I ordered cannabis delivery from zyp, absolutely no complaints with the service. That was the only time I've used their service but since then they have been sending me text advertisements regularly. I've tried to unsubscribe but they keep coming and I block the number but then they just find another number to text me from. I've never used their service since then but have had to block 15 different phone numbers with no signs of them stopping. I don't know if this qualifies as customer harassment but I just want them to leave me alone.

    Business Response

    Date: 01/09/2024


    *****, we apologize for the experience you had. Our records indicate that you opted out of receiving texts on December 1, 2023. In case of any additional issues, please don't hesitate to contact us. We would like to thank you again for trying our service and we are glad this situation has been resolved.

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received numerous, unsolicited emails from Zyprun-****** Co. Over a period of several days, I selected "Unsubscribe" several times - to no avail. I have no idead how they acquired my email address.

    Business Response

    Date: 01/29/2023

    Hi BBB, please accept our sincere apologies! The customer has been removed from our database and we have no idea why they were receiving emails since theyve unsubscribed. I have double and triple checked our email contact list, and this customer is no longer in our database. 

    Customer Answer

    Date: 01/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

Zyp Run, Inc. is NOT a BBB Accredited Business.

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