Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I provided the business with a down payment for auto insurance policy that would cover about a month or two of insurance. I reached out to the business when I didnt receive the paperwork and was told they would call me back. I didnt Submit payments because I never Received a policy after multiple attempts from me and my parents to collect. I let them cancel the policy at that point. Fast forward to 2025, while shopping for new insurance Im told by 2 other companies that I have an outstanding balance, part of which is from my down payment that wasnt fully paid. I called Weeks and Devonish( the agency I went through to try to get a better understanding of how I owed On something I paid. Immediately the gentleman began to get extremely rude and aggressive yelling and speaking over me, then proceeded to yell you should have called them and just paid it when I said it may be best if I get One of the agents on the phone with us.

  

  Business Response

  Date: 03/17/2025

  The person making the complaint after paying deposit chose to not pay her bill. The deposit she provided was paid to the insurance company.  She refused to pay any bills that was issued to her and subsequently cancelled. She obtained an auto policy on 05/28/2024, the policy cancelled for non payment. She was billed several payments and made no payments to the insurance company. The deposit she paid was paid to the insurance company as the attachment shows. She canceled on 10/10/07/2024 because she made no payments for 5 months. Her car was towed because she drove while uninsured. She called us often about not receiving her bill, we directed her to the insurance company to make the payments. The address reflected on the policy is the same as her registration address and no explainable reason for not getting the bill has been provided. She admitted to me that she intentionally chose not to pay the insurance company.