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Business Profile

Jewelry Designers

Brian Bergeron Designs, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and was told on 11/13 it would be shipped in a day or two. I have since sent 3 more emails which have been unresponsive. I have tried calling the phone number via website and the phone rings then disconnect. I also filled out the contact us on the website as well.

    Customer Answer

    Date: 01/24/2025

    I have received the product and all is resolved. Please update this file and close out the complaint 

    Business Response

    Date: 01/27/2025

    The consumer has contacted BBB and indicated that their order has been received, and they consider the matter closed.

    Customer Answer

    Date: 01/27/2025

     
    Better Business Bureau:

    I have received the product and all is resolved. Please update this file and close out the complaint.  

    Sincerely,

    *** *****

  • Initial Complaint

    Date:10/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been over two weeks that I've been waiting for at least an email back saying that my order is processing and that it'll be shipping out, all I've gotten is an email stating that they got my order and that they will contact me when the product is ready, "which mind you, they make them with stock so I bought it in stock so it shouldn't take this long". I've gone to lengths of sending out emails stating the problem with my order number and calling the given phone number plenty of times with voicemail and still haven't gotten reached out to. They say that the type of metal I got ring wise should only take a week to get out so I don't understand what's taking so long.

    Business Response

    Date: 11/21/2024

    Dear BBB,

    That item was shipped on 10-17 and received on 10-21. Here is the **** tracking **************************.

    The order was placed on 9-29 and I had communicated via email on 10-15 that the item would ship in a day or two. The time frame on the shipment in line with what my website says to expect.

    Please let me know if you need anything further.

    Brian

  • Initial Complaint

    Date:06/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not sure if this company went out of business or if this is a scam but I ordered an item and the website is still up and running and took my money but never received what I ordered or a response. I ordered the Dirt Bike Tire Ring 01 Pendant in sterling silver over a month ago for my boyfriends birthday and he was so excited. Then the necklace never arrived and I never received ant type of confirmation I began reaching out through email to get a status update. When I didnt receive any response I called the contact line and never got a hold of anyone and left multiple messages. Very disappointed and now working with my credit card company to get the money back.

    Business Response

    Date: 06/20/2024

    I communicated to the customer and offered them a refund or the item. They chose to receive the item and withdraw the complaint.

    The item was shipped via **** tracking **************************

    According to the tracking the item was received on June 11th.

     

     

    Customer Answer

    Date: 06/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Brian Bergeron Designs, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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