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Business Profile

Bank

Leader Bank
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Leader Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Leader Bank has 9 locations, listed below.

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    Customer Review Ratings

    3

    Average of 2 Customer Reviews

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    Review Details

    • Lisa M

      Date: 07/11/2024

      Do not use for a mortgage. They will sell your note immediately to ****** *** and then ask for your assistance during an internal audit months later. ******************* has added so much unnecessary stress and frustration in my life because she has poor communication skills and is unprofessional. Its honestly not worth it to get a good rate, go with someone who knows what theyre doing.

      Leader Bank

      Date: 07/16/2024

      We appreciate your feedback and are sorry that you were dissatisfied with your experience with Leader Bank.  We pride ourselves on providing superior client service, and we would appreciate the opportunity to discuss your concerns with you as part of our dedication to continuous improvement.  While we understand your frustration with being asked for assistance after your closing, unfortunately such requests were necessary here to ensure that we comply with our post-closing review obligations. Nevertheless, we are reviewing your specific situation with the team members involved with your loan and in the future will ensure that these matters are escalated more quickly to provide service.  We have attempted to reach out to you but have not been able to connect with you, and we would love the opportunity to do so.  You can also directly contact our SVP of Residential Lending, *********************** at **********************************

    • Robert W

      Date: 02/14/2023

      I visit the burlington branch three or four times a year. I have always been treated very well by any and all employees. Savings and cd rates are very competitive. Recently I met with ***********************, a pleasure and very helpful.*************************

      Leader Bank

      Date: 02/16/2023

      Thank you, ****************** goal is to exceed our clients expectations when it comes to the service we provide, and its fantastic to hear that we delivered on this in your experience! We truly appreciate your feedback and your business.

    Leader Bank is BBB Accredited.

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