Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for one of their plans in 11/2022. The plan was for $1,500/month. When I signed up promises were made by sales person that were not true. And after we both found out the service would not be usable for me unless I paid a 3rd party $5,000 to set it up correctly, Hubspot essentially said sorry but you are on your own. They would not let me cancel my plan, even though they knew the service wasn't usable for me. After speaking with many team members, including contract specialists, they said they are unable to help me cancel my plan and are trying to force us to pay for a service that we cannot use.At this point, it feels borderline illegal what they are trying to do. Force us into staying in a contract, knowing we cannot and do not use their service. Also, they have become increasingly demanding and are threatening to send us to collections. We simply wish to discontinue paying for a service that we cannot use.

  Business Response

  Date: 03/31/2023

  Hi *****, 
  Thank you for bringing these concerns to our attention and Im sorry to hear that HubSpot did not meet your needs. At this time, your contract has been canceled, and you no longer owe fees through the end of your initial commitment term, November 2023. If you have any other questions, let us know. 
  Thank you,
  
  Tell us why here...

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Dates are a bit foggy, but not critical.We engaged with HubSpot **** to be our software provider sometime in late 2021. Our bill started out at around $1,000 a month and the bill was being inflated incredibly fast. After being onboarded into the platform I found out we had to pay to send bulk emails to our contacts. This started to grossly inflate our bill. Approximately 10 months later our bill was around $1,800 a month. This was not sustainable especially for a startup. Reached out to HubSpot and decided to reduce any and all features in effort to reduce the monthly cost of our bill. Contacted HubSpot and advised them of the issue, and we wanted to remove a feature which was adding $500 a month to our bill, the rep indicated (and we have it in writing) that our account was up for renewal and that we would be subject to new pricing. The quotation after removing the $500 feature was $2,200.... That is right, it increased! We challenged HubSpot on how they can justify removing a $500 month feature and rather our bill decreasing to save costs, our bill INCREASED.They claimed we were subject to new price increases. Using rudimentary math our bill should have decreased from $1,800 to $1,300 rather it was $2,200 for a net difference of $900 a month in value/costs which equates to a 70% increase in 10 months!After we made a huge fuss they came back and started to negotiate and beat their pricing down which they ultimately settled on around $1,900 or so which included removing that feature.Our point of view is:- They are bait and switching. Luring us in to create stickiness with their platform. - Then they start charging us to do basic things like sending bulk emails * We later found out other CRMs do NOT even charge for this!- They arbitrarily justify huge cost increases - Hold your data hostage Extremely poor business practices.Now they are seeking $2,000+ for the last month even after we cancelled and have not used their service.

  Business Response

  Date: 02/17/2023

  Hi *****, 

  Ive investigated this claim and would like to address the pricing changes and discrepancies highlighted here. When HubSpot was purchased in 2021, your account included our Professional tier Marketing Hub product, which does allow the ability to send bulk emails. As your database grew, the number of Marketing Contacts in your account also gradually increased. Our Marketing Contacts pricing structure ensures that you are only paying for the contacts you are actively marketing to and not paying for extra records. The monthly cost increase reflected the increasing number of Marketing Contacts added to your database. 
  
  Later that year, our team responded to a request to discuss available tools included in our Enterprise tier Marketing Hub product and worked with you on a subscription upgrade to access those additional features. A new contract was offered to remove a specific product from your subscription, which impacted the original discount applied to your subscription and reflected other pricing changes. I recognize that financial investment was a driver of this change, and we could have better clarified in that conversation how removing the item would influence the discount structure and more proactively worked to get you to a price that you were comfortable with. 
  
  While your commitment term has now ended, the balance is owed for the remainder of your contract while the subscription was still active. Please let me know any other questions. 

  Thank you,

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  I do not accept this response from HubSpot. They failed to address key points in my complaint and rather, they simply try to justify their predatory pricing model. 
  
  The issue here is that I was told we can send bulk emails but they never indicated to send a bulk email that the user has to convert the contacts into a marketing contact to send such emails. So a simple one time email means we have to convert the contact into marketing contact which we have to pay in perpetuity or remove them as a marketing contact in which case we can never email them again.  
  
  This is the sole reason our database got blown up with massive amounts of marketing contacts which we never emailed more than once.  We do not do regular news letters like an online store or and continuously outreach. Had it been clear from the beginning during the numerous discussions we had with HubSpot s sales support we never would have engaged but we were lured into the platform with what they claimed was a preferred pricing model only to be gouged along the way.
  
  
  Over the course of the ***** months we paid approximately 18k or more for this platform which was half of our revenue for 2022! This was not sustainable. 
  
  Furthermore, we found out this was unique to HubSpot and all other CRMs do not consider a one time email to a client as a marketing contact. 
  
  Secondly, to hit a client with an absurd ***** price hike when the client is removing a $500 a month service is just downright wrong. We felt no improvement in our costs rather it increased while at the same time we did not acquire additional marketing contacts beyond what we had already acquired. This was a pure predatory rate hike knowing most clients will have a hard time leaving the platform once on-boarded. 
  
  Additionally, we made HubSpot aware we were not using the platform for the last two months and we did not long in and use any services. Also, the account was locked out for a period of time as well. So to claim while that this was active is not entirely true. 
  

  
  Regards,

  *****

   

   

  Business Response

  Date: 02/28/2023

  Hi *****, 

  I appreciate the added context and hear your feedback that our Marketing Contacts structure did not meet your marketing objectives or scale with your financial growth. With regard to your account, our team confirmed that the contract commitment term was set to end on January 27, 2023, and access is only restricted after a period of nonpayment. The terms of your agreement note that we will not provide any refunds of prepaid fees or unused Subscription Fees, and all unpaid fees are due through the end of the Subscription Term. In your case, your subscription was terminated early on December 30, 2022, due to non-payment, and the final balance is owed for the service period through this time. With this in mind, our team has concluded our review of this complaint.

  Customer Answer

  Date: 03/01/2023

  We are going back and forth and making no progress to a resolution and truthfully no effort being put into getting to one.  Rather, what I see is both of us digging ourselves into the ground on this.  Although I firmly disagree as I feel like I was miss lead from the beginning... I am willing to offer $500 to settle and move on.  Anything else, I am willing to deal with it however you wish you to proceed.

  Nonetheless it appears we have ran our course here at the BBB. 

   

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a bundle from Hubspot in the first year - I believed the discount to be due it being a bundle deal, but this turned out not to be the case. There was an auto-renew function on the purchased that triggered while I was away. Turns out the bundle was only available for one year and after that there was no bundle and I had to pay for all the software separately - half of it which I never use. When I alerted a Customer success rep to this issue on a call, but they never followed up. Thus, I reached out to my account manager, who connected me to the contracts team and they refuse to resolve this issue. Thus, they continue to charge us for products we do not use.

  Business Response

  Date: 02/14/2023

  Hi ****,
  
  I understand you missed your auto-renewal and are looking for a contract adjustment. We would be happy to adjust your functionality to reflect only what you're using. Please let me know which functionality you're looking to keep.

• Initial Complaint

  Date:02/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, we purchased software from Hubspot. Prior to purchasing this, our executives attended a demo, met with sales reps, and made sure this would suit our needs. In January, I was hired an operations manager to help manage our subscriptions and tools. I realized right away that we were not applying for and taking advantage of the nonprofit discounts available to us with the 501(c)3 status that we hold. Hubspot advertises that they offer up to a 40% discount for eligible nonprofits which you can view here: *************************************************. I filled out the application, provided documentation, and within a couple days, received an email granting us the 40% discount. This discount is only available for certain products, but we do use one of those products that is eligible. After talking with support, they handed me off to another department. Everyone I've spoken to has said they only offer this discount to "new" clients, and that they will never be able to apply it to our account as we will always be considered an existing customer...forever. This is absurd as they never even informed us of it when we were a new client and told them we were a nonprofit. I find this to be deceptive in order to make a bigger sale. Even my email attached says it can be applied to our next contract cycle, but the employees are telling me already that we won't be eligible. I feel they have taken advantage of us.

  Business Response

  Date: 02/10/2023

  Hi Chianne, 

  
  Thank you for bringing this to our attention. Im reviewing the information provided here and the communication with our teams internally at the time of your purchase. If we need additional information from you, Ill reach out directly to the email provided and will be back in touch with an update on the resolution after our review. 

  
  Kindly,
  

  
  

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  They said they are reviewing this and will reach out to me directly if they need more info. This is not a resolution. I have not received any personal communication from Hubspot or a resolution to my issue.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Chianne

   

   

  Business Response

  Date: 02/23/2023

  Hi Chianne, this matter is still being reviewed. I appreciate your patience and will be back in touch with you here once we have a resolution. 

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business is still investigating and has not provided me with a resolution.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Chianne

   

   

  Business Response

  Date: 03/17/2023

  Hi *******, thank you for your continued patience on this matter. Our team has reviewed your situation further and recognizes that there was an opportunity to discuss our Nonprofits program with your team further during the Sales process. We've offered you a new contract with this discount reflected for the next 12-month period. Thank you again for bringing this to our attention and allowing us the opportunity to correct your pricing. 

  Customer Answer

  Date: 03/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our Hubspot contract and paid our past dues in December of 2022. We were assured, multiple times by multiple company representatives, that our contract cancellation will be honored and we will not receive any more invoices as we already paid our past due invoice. They continue to harass us and send us invoices for our dues that are already paid. When asked for proof, I provided them with our contractual agreement and our email conversations. They ignore my emails and continue to send invoices, then when I told them once again it is a mistake, they keep asking for proof I already gave them. This is harassment and fraud. They refuse to cancel our account and continue to ask for "proof". I looped in all of the representatives I spoke to on the same email, gave them our contract, gave them our proof of invoice payment, and gave them the conversation IDs to prove that we were told multiple times that 1. our contract is cancelled, 2. we only have one outstanding invoice, 3. we paid that invoice in full and no longer have obligations to pay them. They refuse to answer my emails and instead continue to ask for the same proof I already gave them, or else they will continue to send our invoice to collections even though we already paid it.

  Business Response

  Date: 01/31/2023

  Hi *****, 

  Thank you for bringing this issue to our attention, and I apologize that this has been a frustrating experience. Im reviewing the information provided here and the communication with our teams internally. If we need additional information from you, Ill reach out directly to the email provided and will be back in touch with an update on the resolution after our review.

  Kindly,

  
  

  Customer Answer

  Date: 02/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I requested to cancel my contract and we paid all of our outstanding invoices in December 2022. We were assured multiple times that we did not owe anything else. Suddenly, in January of 2023, we were told that we owed more money. After going back and forth with ********************************* and ******* ***** for months, who repeatedly asked me for information I gave them over and over again. Eventually they produced an invoice I have not seen before, but they agreed that they would waive the invoice and I would not owe anything, and they admitted that this was because of a miscommunication on their part. Now they are saying we owe $715, and the "Finance Team" put this balance on our account, because it was a balance accrued from December to Jan 23rd, when they cancelled our account. Even though I cancelled my contract IN DECEMBER and requested MULTIPLE TIMES to cancel my account. ********************************* and ******* ***** assured me I would not be charged anything more and that my account would be terminated in March 2023. I requested to cancel anyway so this exact situation would not happen. The Jan 23rd date is made up and Hubspot refuses to produce proof, while I have plenty of proof, receipts, and copies of emails that show I initiated this in December, and that my contract was cancelled in December, and I was assured in December that I would not owe anything. The "finance team" adding $700 to my account because we "accrued" this balance from December to Jan 23rd makes no sense and is completely exploitative. They are trying to charge us after they assured us we wouldn't be charged and that the invoices were Hubspot's mistakes. Hubspot is extremely fraudulent, and ********************************* and ******* ***** should be fired immediately. We are taking legal action against Hubspot, *********************************, and ******* *****. These charges are 100% fraudulent and they cannot produce any proof or calculation of debt owed. Jan 23rd is a made up date. Hubspot should be investigated. 

  Business Response

  Date: 03/07/2023

  Hi *****, 
  

  Our teams are working with you directly regarding the outstanding balance. Please expect an update on this matter through the existing email correspondence. 

  Thank you, 

  
  

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone used our debit card number and made a purchase through HubSpot. We did not authorize this purchase. We filed a dispute with our bank (America ******************* for the unauthorized purchase. America ****************** stopped the payment to HubSpot. America ****************** processed our dispute request accepted the request and returned the money to our account.We received a letter from *********************************, **************************************************************************** HubSpot on December 28, 2022 demanding payment for HubSpot. Because we did not make this purchase and do not owe the debt we request help from the Better Business Bureau to resolve this issue.

  Business Response

  Date: 01/13/2023

  Hi *********,

  Thank you for bringing this issue to our attention, and I apologize for any inconvenience this has caused. Im reviewing the information provided here and the initial transaction with our teams internally, as well as the outreach from the collections agency. If we need additional information from you, Ill reach out directly to the email provided here and will be back in touch with an update on the resolution after our review. 
  

  Kindly,
  

  
  

  Customer Answer

  Date: 01/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This claim has not been resolved to my satisfaction. Please do not close the complaint. I have not received an answer from HubSpot yet.  Please keep this complaint open until the issue has been resolved.
  
  Thank You
  
   
  
  ***** and ************************* 

  Business Response

  Date: 01/17/2023

  Hi *********, 
  
  This complaint is still under thorough review and will not be closed by HubSpot. Please expect an update here on the resolution after our review. Thank you for your understanding and patience. 
  
  

  Business Response

  Date: 01/20/2023

  ********* and *****, after reviewing your complaint, we've asked our third-party collections agency to withdraw the account, meaning they will not continue to follow up with you for payment. If you have any further questions, let us know.

  Customer Answer

  Date: 01/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:12/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing issues with HubSpot, still unresolved given my earlier complaint. I have been in conversation with HubSpot for more than 4 months to try and correct our subscription package that keeps getting messed up by this company. We are a small, non profit ******** organization who is being treated badly by HubSpot despite being a customer for over three years. We have seen despicable customer service and a very low interest in resolving our ongoing issue. I deplore the BBB to investigate this company for unfair business practices, particularly for non profit organizations. Our rep has been trying to fix this error for more than 2 month!

  Business Response

  Date: 12/20/2022

  Hi ****, 

  I'm reaching out regarding your latest complaint to the BBB on 12/19.

  I connected with ****, who shared that the quote has now been processed and some additional clarification around pricing was also shared. I'll be connecting with the relevant teams internally to ensure the feedback is received. 

  As an additional note, I had responded to your previous complaint through the BBB last week but did not receive a response. From what I can see, everything looks squared away on your account. Do you have additional questions that have been unanswered that you're still looking for insight on? Feel free to send those along here. 

  Best,

  Chelsea 

   

  Customer Answer

  Date: 12/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calling out HubSpot for ongoing dubious business practices. Our organization has been a loyal client of HubSpot for three years. Each year, as we work towards renewing our service, we enter into this Bait and Switch dance with various sales reps. **** all say they are going to work to resolve our (ongoing) issue and each time, HubSpot FAILS! We have been oversold and upsold a whole bunch of services that we did not want and DO NOT NEED. We have had to keep our Sales Pro subscription despite having asked for it to be removed from our account repeatedly. We have been told that we are receiving a substantial discount when in fact we can get the same price from HubSpot via TechSoup. **** have tried to get us to enter into a long-term agreement with them in spite of clear articulation of our concerns about their business practices. We are a non-profit organization! HubSpot should be ashamed of themselves and their account reps **********

  Business Response

  Date: 12/06/2022

  Hi ****, 

  Thank you for taking the time to reach out to us about your concerns. 

  Taking a look at your account, I am no longer seeing an active Sales subscription. Your newest quote, shared 12/6 (https://app.hubspot.com/checkout/4892717/quotes/28YNYG2XN31QC8VO ) will bring your contract back to the ****** ************* tier. It reads ****** additional contacts in the quote as your account comes included with ***** to begin with. This reflects the original ask of 42k contracts.  

  Regarding your renewal experience, I'll certainly connect with the appropriate teams to deliver this feedback. That said, please respond to this email should you need additional support with your account. I'm happy to help! 

  Best,

  Chelsea 

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im receiving scam fraudulent text messages thats using the HubSpot platform. I have contracted Amazon and they have instructed me to disregard the text message. Amazon has stated they did not send the text message related to my Amazon account being locked. HubSpot should be aware of their platform being used for fraudulent purposes.

  Business Response

  Date: 11/15/2022

  Hello, 
  
  Thank you for bringing this to our attention. I apologize for any inconvenience or alarm caused by this outreach. Our team was notified of this and has already taken appropriate action to mitigate further issues. 
  
  Thank you, 

  Customer Answer

  Date: 11/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hubspot continues to charge a subscription for a product I do not use. I had signed up for a start up discount trial and realized that I could not learn the system as it was too advanced. I called to notify after the purchase and they stated I needed to continue paying $139 for one year, since I signed a contract for 1 year. I paid 1 full year already for a useless software. The autorewal for the second year started at $695 per month. I cannot pay it and notified them I dont use the software. They stated since I did not cancel prior to the auto renewal I need to pay $695 per month for another year, this is a complete scam as I notified them this software is not even in use and I havent wanted it since the 1st year second month of purchase.

  Business Response

  Date: 10/27/2022

  Hi ******, 

  
  Thank you for bringing this to our attention. Im sorry to hear that you were not able to see success with HubSpot or utilize the tools within your subscription. I am currently reviewing your account and previous request to cancel. I will follow up once I have an update. I appreciate your patience.  
  

  Kindly,