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Business Profile

Language Training Aids

EF Education First, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Language Training Aids.

Reviews

Customer Review Ratings

1.33

Average of 12 Customer Reviews

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Review Details

  • Melissa P.

    Date: 11/29/2022

    This review is for the ** agents in ******** specifically. My advisor, *******, was good at selling me. Initially I decided to book and he convinced me to do the ef residence then covid hit. I pushed back the trip for a bit then he told me if I don't go in Sept 2021 I won't get a refund and basically forced me into paying $1600 for quarantine at a Korean govt facility. I told him I'd be booking an airbnb because if my roommate gets covid, I'd have to quarantine again for 14 days and I wasn't going to waste my money to go on a trip that'll result in me staying in all the time. He said it's not too late to cancel on the residence but they wouldn't be able to issue the refund until after the trip. I found that ***** but said ok. After the trip I never got my refund. I reached out multiple times and was ghosted then told I'd see a refund in 1-3 months. It's been over a year and still nothing. Everytime I try to contact the company I get ignored, left on read, or hung up on. I'm not some entitled brat requesting a refund for my trip. I'm literally just asking for money back for something I did not use and was told I didn't have to. It was over $400 they stole from me.

  • Anona M

    Date: 09/27/2022

    I can't in good faith recommend this company. I am sure there are many people who have fabulous experiences using the ** program; however, if and when issues arise, ** becomes extremely rigid and severely lacks in problem-solving skills and healthy communication. On the surface, it may seem they're interested in their customers, but the concern is money-driven! I've watched a student overwhelmingly struggle in silence while ** showed no true concern for the student's feelings or needs. They have zero interest in seeing people as individuals with unique needs. They will not advocate for their families and students when it comes down to it; instead they freeze them out. On the host side of things, you want a program that truly values its host families and works with them to resolve issues. On the exchange side of things, you don't want your son or daughter to feel unsupported and alone in another country if there are issues with the school, the host family, or anything other challenge. There are so many other programs out there besides **!

EF Education First, Inc. is NOT a BBB Accredited Business.

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