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Business Profile

Mailing Services

The Ups Store #0964

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/24/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off a package to be shipped. I paid for them to print the label. They took the package and gave me a receipt. Its been almost 3 months and the tracking still says its only gotten as far as printing the label. The company never received the package. So I have yet to get my refund. When Ive called **** They say its not there problem and they must be lying about receiving it. Ive called the store and the customer service. Everyone just keeps sending me to someone else. Obviously they lost my package and wont take responsibility. March ******* 1ZA5503F9097098339 *********, ** **

    Business Response

    Date: 07/11/2022

    We certainly can understand the frusration this customer has. 

    Unfortunately, when a pre-paid label shipment is dropped off at ******* Store, there isn't anything we can do. We Simply put the box or envelope in a pickup area and a *** driver takes it that night.

    As we tried to explain to the customer, we are not ***, the company. We are a small independant business. Clearly, the package was never scanned by *** once it left here so we are not making light of the situation. We simply can't do anything. We would if we could.

     

The Ups Store #0964 is NOT a BBB Accredited Business.

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