We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Self Laundry Service

Laundry Club, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

This profile includes complaints for Laundry Club, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Laundry Club, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • West End Laundromat

      410 Main St East Watertown, MA 02472

    • Silver Lake Laundromat

      230 Adams St Newton, MA 02458

    • Orchard Park Laundromat

      206 Waverley Ave East Watertown, MA 02472

    • Nason Street Laundromat

      35 Nason St Maynard, MA 01754-2585

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Laundromat I sat in my car while my clothes were drying. When I came back in to get my clothes right on time someone else put my wet clothes into another empty dryer and used the time I paid for to dry their clothes. I took a picture of the person I suspect that did it with his car plate number. The laundromat refuses to give me a copy of their video they take so I can see if it is the person I suspect doing it. If it is that person then I want to take it to the police department. All I want is a copy of the video for date of September 29 time of 10am thru 10:40 am. I have contacted them they sent me a picture of me but that is it. I want a video for 40 minutes to see who did it but they won't give it to me. That is my right. The picture is of me putting my clothes in the dryer. That's it.

      Business Response

      Date: 10/01/2024

      we will not be sharing any video, she's going to  have to take our word, nobody ever touched her clothes, she put it in dryer #7 and when she came back inside that's exactly where it was, the fact that she saw a color men and starting accusing him, taking pictures of him, taking pictures of his license plate without any prove base solely on his skin color goes against our policy and will not be tolerate, this is a loving a caring community and there's no place for this kind of behavior, we appreciate her business but it's best if she takes her business somewhere else. we will be mailing the $ 13 she's disputing. 

      we wish her well. 

    Laundry Club, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.