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Business Profile

Gunsmiths

Yankee Hill Machine Co., Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12 September 2022, I purchased a Yankee Hill Machine (YHM) sound suppressor. On that same day I noticed that YHM  was having a promotional giveaway. If you purchased a Turbo K or Turbo T2 (this is the one I purchased) you'd be entered into a giveaway drawing for a free sidewinder suppressor of your choice (.45,.22, or 9mm). I was then contacted on 22 September 2022 by Cori M. who is one of YHM's marketing staff saying that my name was drawn, and I had won the giveaway. She asked me to choose one of the suppressor calibers, I choose 9mm, and she said that it would be mailed to me in a couple weeks. Fast forward a few months, I want to say it was 4 November 2022, and I contact them again. This time I received a return call from someone named Tom (sales manager). Who asks me how I do I know I am the winner; asks for what correspondence I have (emails and texts) then because of my phone number accuses me of living in *************. I told Tom I moved to ************* 2 years ago and have had the same telephone number for 20+ years. I did receive a follow-up text from this call from Cori apologizing for her managers accusations and said she would see if she could streamline the giveaway prize (this was also on 4 November 2022).Fast forward to today, 9 January 2023, I still have not seen anything from this company. I have spent $499 to buy this product from the company, in order to be eligible to enter their giveaway. I was contacted via email as the winner, and 5 months later still have nothing that I was promised. I think this is an awful marketing ploy and bad customer service. I think YHM needs to honor their giveaway and in timely manner. Usually when there is a giveaway it does not take 6 months to a year to obtain said prize, or if ever...

    Customer Answer

    Date: 01/09/2023

    Please see attached. I have included the email correspondence, the original giveaway details on their page (that is no longer available from what i see) and some text messages. It seems like the texts were cut off when i converted them to PDF, but i can resend if necessary. Email collaborates my complaint. 

    Business Response

    Date: 01/10/2023

    I sincerely apologize for the experience **** has had.  I will be contacting **** personally and will work through this issue!  I will not offer excuses, just that Cori is no longer with YHM and some things have unfortunately fell into dark space!

    I will look into the correspondence with Tom, We do have to be very cautious of where we sell our product as we will be fined heavily if rules are broken etc. That said verification is pretty simple and should not have been confrontational. I will sot this out and make it right for **** 100%!  YHM stands proudly behind our products and service needs to be a focus and corrected. I appreciate this as it gives me the opportunity to address!

     

    ***************

    Customer Answer

    Date: 01/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, as long as ********** follows through on his promises, I find that this resolution is satisfactory to me. As of today, I still have not heard or been contacted by anyone in regard to this matter by YHM

    Sincerely,

    *******************************

Yankee Hill Machine Co., Inc. is BBB Accredited.

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