We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Yoga Instructor

Sacred Roots Healing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Instructor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 30, 2022, Jennifer P*********, the owner of Sacred Roots Healing, began teaching a 200-hour Yoga Teacher Training (YTT) program that was falsely represented as being registered with Yoga Alliance (YA). YA is the industry standard for safe and effective practices for yoga schools and teachers. Despite the fact that Sacred Roots Healing is not a Registered Yoga School and Ms. P*********, the lead instructor, is not a Registered Yoga Teacher with YA, Ms. P********* consistently referenced students’ ability to register with YA upon completion of her program. In an email communication received Friday, January 27, 2023, it was revealed that Sacred Roots Healing is not and never was a Registered Yoga School with YA. In this email, Ms. P********* stated that following through with submitting the required paperwork to become a YA registered school was “not something we personally felt compelled to do”, therefore, making it impossible for students of this program to become Registered Yoga Teachers as we had been told we would.
    Further deceptive advertising of the Sacred Roots Healing YTT program stated that multiple guest teachers, each an expert in their field, were scheduled to come in and share information during our training. Students were promised experts in mantra, japa meditation, sound healing, herbalism, and Ayurveda. As of January 27th, 2023 when the final group communication from Ms. P********* was received, there had been only one guest teacher.
    Additionally, Ms. P********* had repeatedly promised and failed to deliver the availability of a syllabus, manual, links to online yoga classes that would meet the criteria for our required class hours, yoga labs to delve deeper into asana, recorded YTT meetings to refer back to, zoom meetings to discuss our required readings, and video recordings of additional information we were not able to discuss within our meetings due to the mismanagement of time by our instructors.

  • Initial Complaint

    Date:06/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 30, 2022 the following deceptive or unfair business act occurred: Jennifer P*********, the owner of Sacred Roots Healing, began teaching a Yoga Teacher Training (YTT) program that was falsely advertised as being registered with **** ********, the industry standard for safe and effective practices for yoga schools and teachers. Despite the fact that Sacred Roots Healing is not a Registered yoga school, and Ms. P*********, the lead instructor is not a Registered Yoga teacher with **** ********, Ms. P********* consistently referenced students' ability to register with **** ******** upon completion of the program. In an email communication received on Friday, January 27, 2023, it was revealed that Sacred Roots Healing is not and never was a Registered Yoga School with **** ********. In this email, Ms. P********* stated that following through with submitting the required documentation in order to become a **** ******** Registered yoga school was "not something we feel personally compelled to do," therefore making it possible for students to become Registered Yoga Teachers as we paid for and had been told we would.

    In response to this situation, I contacted Jennifer P*********, the owner of Sacred Roots Healing on January 30, 2023 requesting full refund of funds paid ($1,848.00) for services not rendered. She did not respond to my email. I sent an additional email on February 13, 2023 again requesting a full refund of funds paid for services not rendered. Due to Ms. P*********'s lack of response, I sent a Massachusetts Demand Letter Official 30-day Notice Chapter 93A Section 9 (Consumer Protection Act) on March 9, 2023 via certified mail to Jennifer P*********'s business address and home address and still have not received a response.

Sacred Roots Healing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.