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Business Profile

Liquor Store

Total Wine and More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Adam N

    Date: 08/08/2023

    This store is absolutely rude, unprofessional, and racist. I walked in with my family, and they profiled us at the door and asked for our ID. Fine no problem, they didn't ask any person after we entered. They said it's a law for anyone under 30. Our whole group was over 30, they didn't ask anyone else after we entered or at checkout or in the store at any time for ID. The staff and security follow us throughout the store, and no one else was followed. 2 employees followed and watched us throughout our time browsing the store. We stared at one who was following us, they pretended to look at a liquor bottle on the shelf, then dropped and broke the bottle, due to they knew we saw them following and staring at us. After going to see the humidor, they asked for ID again, no one else was bothered. When checking out I asked ID again. She was rude and said that none of these events had happened. She defended her actions saying it's a law, when again asked why no other customer is being asked or followed she responded apathetically saying she is doing her job. Not one customer before or after us was asked for ID, followed, or repeatedly harassed in the store. They are HEAVILY RACIAL PROFILING. The manager didn't care and wrote a generic nonsense response about age law, again not concerned with the fact we were all over 30, but that we were a group of minorities speaking in English, then not in English after being followed, watched, and harassed. They didn't care about the racial profiling or that no one else in the store was asked or bothered for ID. They are subtle racists who prey on minorities and do not respect people who don't speak English or look like people in the area. DO NOT SHOP HERE!! RACIAL PROFILING AND RACISM are a policy here, so are there scare tactics and apathetic corporate response!

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