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Business Profile

Mason Contractors

All Weather Roofing and Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21st, 2024, a gentleman by the name of ***************************** knocked on my door to ask if I wanted chimney repair, which i did. I'm a 76 yo widow. so, he took me around and asked me if I saw where the chimney was leaning and said it was an emergency. Well, i saw a little lean, but. Anyway, while we were going over his credentials in my porch, he began asking me what I thought were questions asked out of curiosity. at first. He offered to inspect the chimney before I made up my mind as to whether or not have it repaired. I had chimney repairmen here about 15 years ago and so I didn't believe it would be too expensive. No, ******* did not give me a price for the inspection which is where my elderly vulnerability comes in. I should've asked or he should've told me. I found out the following Friday $99.00 is the ******** standard. In any case, he told me it would cost $3500.00 to repair the chimney with his assessments. I said, no, not only do I not want to spend that much, but I didn't trust the assessment. I also told him I didn't like the questions he asked me earlier in the porch which were: "do you live here alone?" "are you married?" "is there anyone who checks in on you on a daily basis?" So, then he says, well would you pay me $400 for the work I did do today? I said how about $200 and he said $300. Not wanting to go on about it I wrote him out a check for the $300. I can't say I was physically afraid of him. I also don't believe I was intimidated by him. I was just being...vulnerable. And for me to admit that...well, I'm finding out about elder vulnerabilities now. I did call them, and they said they would call me back, but they never did. the woman's name is ****. I believe she is the owner. I really only want a refund of $200, because he did do the inspection.

    Customer Answer

    Date: 03/11/2024

    I have not heard from the business in response to my complaint. And  now there has been an a high wind incident where the covers, two of them, Were pulled up and out careening onto my next door neighbor's driveway with their car right there. I don't believe there was any damage to the car. However was the negligence in not securing the covers unintended or not? 

All Weather Roofing and Masonry is NOT a BBB Accredited Business.

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