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Business Profile

Lube Services

Jiffy Lube Massachusetts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for Jiffy Lube Massachusetts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jiffy Lube Massachusetts has 17 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29, 2024 I sent my 17 year old son to Jiffy Lube to get the oil changed. He came back with a receipt of ******. He told me he was advised by the employee at Jiffy Lube that the car needed a new air filter, cabin filter and that the fluids should be drained and replaced. He had the air filter replaced (*****) and the cabin filter replaced (*****). He did not have the fluids replaced as advised. When he came home I told him these were all replaced less than 6 months ago and were not necessary. I have the receipt from the company who performed these services. I feel he was taken advantage of because of his young age. I am only seeking a refund on the two items that were not needed.

      Customer Answer

      Date: 08/10/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 08/28/2024

      Hello, this is regarding complaint #******** from ********************************* against Jiffy Lube. We make recommendations here at Jiffy Lube based on Manufacturer Recommendations and allow the customers to see their parts in order to make a good educated decision. We will only complete services that the customers request and approve. If you have any questions please feel free to contact me at **************. Thank you.

      Customer Answer

      Date: 08/29/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 18, 2023, I took my Cadillac Escalade to Jiffy Lube for a replacement of spark plugs and wires. Manager ******************* estimated a completion time of 1.5 to 2 hours, but after waiting for 5 hours, they have claimed that the job was finished. Upon driving home, my car experienced severe issues. I have made an appointment to a dealership for a diagnostic. A dealership's diagnostic revealed that Jiffy Lube cross-threaded spark plugs in the cylinder head, requiring a $3,000 repair. Despite multiple attempts, I have not received a clear response from Jiffy Lube regarding payment for the vehicle repair.

    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/06/23 brought a 2011 ***** for an oil change at ******* miles. *** next oil change was at ******** tire and the first thing they ask was who did the last oil change because they stripped the drain plug and oil pan threads. ******** tire could not use the same size bolt so they put a longer bolt in for a temporary fix.comment on ******** tire receipt say replace oil pan next oil change.jiffy lube is denying the did anything wrong.

      Customer Answer

      Date: 10/17/2023

      I have not heard from the business in response to my complaint.

      I got a call from jiffy lube and they are not taking any responsibility for the damage done to this vehicle. I have ask for a copy of there diagnostic on this car after they reinspected this vehicle.As of today I have not received any documentation on there inspection. 

      Please do not close this case.

      ****************************;

      Business Response

      Date: 11/01/2023

      Hello, this is regarding complaint #******** from ***************************** against Jiffy Lube. We have rectified the situation by repairing ******************************** vehicle back to its original state before being serviced. This can be closed. If you have any questions please feel free to contact me at **************. Thank you.

    Jiffy Lube Massachusetts is NOT a BBB Accredited Business.

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