We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Work Out World Fall River

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Work Out World Fall River's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Work Out World Fall River has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Work Out World Fall River

      18 Pocasset St Fall River, MA 02721-1561

    • Work Out World Fall River

      51 Diauto Dr Randolph, MA 02368-4501

    • Work Out World Fall River

      PO Box 1357 Mansfield, MA 02048-5357

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father opened a account for my teenage daughter in 2011....he recently got sick i was trying to go through his financial records... according to his bank statements he is still paying 21 its taking out of his checking account I called work out world I asked when was last time someone used they told me 2013 was last time ...I tried to ask how this is possible??? I called his bank they can't help ..my dad gets less than 1000 a month in s.s. this is terrible any help?

      Business Response

      Date: 10/04/2024

      Good Morning!

      We are more than happy to cancel this agreement with nothing further due, and refund up to three months of dues. As our memberships are not based on usage and have a cancellation policy at this time we are would not be able to refund going back to the last check in for Olivia.

      To complete the cancellation and three month refund we would need to confirm that the agreement we found based on Kim's information is indeed correct.

      Olivia Gillooly

      DOB: 6/11/1993

      Agreement # 832207426

      John Gillooly credit card on file.

       

      Thank you,

      Laurey Brown

    • Initial Complaint

      Date:04/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The fitness club keeps trying to withdraw fees from my account though I canceled in the beginning. They also did not email me the contract for up to 5 days and the contract did not reflect what I agreed to. I have no attended any session and canceled immediately.

      Business Response

      Date: 05/01/2024

      Good Morning!

      We are happy to assist.

      We have researched ****************** account. ************** is in a 12-month term membership. ************** may cancel due to move, medical and or $59 buyout. Proof of move and or medical is required. ************** indeed sent his written cancellation notice to *** Fitness on 3/14/24 however it was not sufficient. Therefore ****************** cancellation was not complete. 

      ****************** received a copy of his membership agreement on 2/1/24 as ************** joined online. 

      Currently ****************** account is past due. $147.97. We have waived all late and service fess brig the balance to $99.97. ************** may utilize the buyout $59.00 to cancel his membership. 

      Best, Team WOW

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently pulled my credit and seen WOW recently put an account of mine that I cancelled on my credit report. When this issue occurred and WOW contacted me I told them I cancelled my membership and this was cleared up i still owed a month at that time because of the timing of canceling my membership. That was all cleared up however they just recently had this applied to my credit as negative credit for $74 when I cancelled the membership and the person who handled didn't put it through but then got it re-cleared up and now you put on my credit. I want this removed from my credit and to have ******************** who work out world placed this with to be removed off my credit, as this information is inaccurate and was cleared up multiple times already. I have attached a image from the credit report

      Business Response

      Date: 09/09/2022

      Good Morning!

       

      We are happy to assist.

      We have researched ************************ membership account. We do not have record of cancellation on file, nor does *** Fitness. We also do not have record of any payment made in regard to this account in order to have said account pulled from collections.

      May we ask whom ******************** spoke with in regard to her membership account? 

      Best,

      Team WOW

    Work Out World Fall River is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.