Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I hope this letter finds you well. I am writing to formally file a complaint against Meganet Communications, the phone service provider, for a series of violations and breaches of our contract, which has resulted in significant financial harm to our small business.I entered into a contract with Meganet Communications for interpretation services under the terms specified below:Service Provider: Meganet Communications Contracted by: The *** and TOEFL Associates, LLC Contract Terms: $69.50 per month plus 3 cents per minute However, my experience with Meganet has been highly unsatisfactory, and I believe their actions constitute a breach of contract and an unauthorized use of my debit card.Here is a summary of the issues:1.Contract Violation: The agreed-upon contract terms were $69.50 per month plus 3 cents per minute. After 5 months, I lost my contract with *********************** of *************** and Care (EEC) and notified Meganet that the lines needed to be terminated. However, Meganet Communications consistently charged me $81.00 per month plus an additional average charge of $36.00 for minutes, despite our actual usage not reaching ***** minutes per month.2.Unauthorized Charges: After our contract with EEC was terminated, I promptly informed Meganet Communications to terminate the phone lines. Nevertheless, Meganet Communications proceeded to charge my debit card an amount of $1620.00 without any prior notification or authorization.3.Unjust Enrichment: Despite my attempts to resolve the matter amicably, Meganet Communications offered only a partial refund of $200.00, which is far below the overcharged amount of $1620.00. This constitutes unjust enrichment on their part.I am attaching the following documents to support my complaint:Copy of the signed contract Bank statements reflecting unauthorized charges Meganet's response to my bank's inquiry The contract clause provided by Meganet Communications does not justify their actions, as I only authorized monthly withdrawals and not any additional charges.I kindly request your assistance in mediating this dispute and ensuring that Meganet Communications refunds the full amount of $1620.00. I believe that Meganet's actions are not only unethical but also a clear violation of the terms we agreed upon.Thank you for your attention to this matter. I look forward to a prompt resolution through your intervention.Sincerely,*** dos ****************.S. Their address is:************************************************* and their phone # is **************

  Business Response

  Date: 11/10/2023

  The customer tells a good story. She charged back all charges allowed under the contract. After responding to the processor they sided with us based on the contract. 

  She then hired a lawyer, we provided similar information to the lawyer and they came to the same conclusion. This is continued harassments and potential defamation of character based on past events and outcomes. 

  There is no refund due and I will not respond to any further emails. Should ********************** continue to defame my business, I will consider a suit against her for defamation.

  She signed a contract and doesn't want to live up to it. I am sorry her business didn't succeed, but that is not our issue.

  Customer Answer

  Date: 11/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ******************** allegations are inaccurate. He charged my debit card without my knowledge or consent. My bank informed me that they lacked the necessary resources to investigate the matter and advised me to pursue legal action in small claims court. The attorney I consulted confirmed that I had a valid case. My inability to afford her services was the sole reason I didn't pursue legal action. I simply request that someone review the contract, examine all the facts, and determine whether **************** acted lawfully.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Eva

   

   

  Business Response

  Date: 11/16/2023

  Nothing is going to make you happy; this is the last response you will receive.

  You signed a contract, live up to it and accept that you have to pay your bill regardless, even if your business failed.

   

   

   

   

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  He charged my debit card without my knowledge or consent. I simply request that someone review the contract, examine all the facts, and determine whether **************** acted lawfully.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process. 
  
  FAQ
  
  Regards,

  Eva