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Business Profile

Marijuana Products

Nature's Medicines Dispensary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Products.

Complaints

This profile includes complaints for Nature's Medicines Dispensary's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nature's Medicines Dispensary has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is 1:30pm on February 6th so it shouldn't be hard for management to figure out who is working. 2 guys and 1 girl. My money was stolen from me from this dispensary. They had the same sale as Friday, yet I was charged 10 dollars more than Friday. When I told the gentleman, at the counter, I needed to move more money over, he said to go ahead, because they needed to round up 10 dollars. I move out of line, as not to hold anyone up, because they pass the buck off onto the customer and make them pay more.While doing this, some skinny guy, and a beanie, starts yelling at me. I was using my phone. The guy who was checking me out explained that he allowed me to use my phone but instead of getting an apology ,this guy and girl are beyond rude, and when I respond, say with that attitude I can just leave if I don't like being yelled at to move more money to give them that I don't even owe. Which I find that response offensive as well. A simple "my bad. Sorry about that, " would have sufficed.I wanted to know why I was being charged 10 dollars more for the same special and I was met with him not even knowing why, asking me to round up, and when I found out I needed to round up more than 10 dollars, I move aside and do so, letting my budtender knowing exactly what was doing for some kid, yelling at me across the room and they never even give me any money back. My total was *****. I was charged ***** and got no cash back. Not to mention it was 63 on Friday but then 83 on Tuesday, with the SAME deal they have been running for a month or more and yeah, I visit 2-3 times a week as someone with MS.When I ask the guy who owns the place. He tells me he doesn't know who owns it. I He didn't know but the owners lived in *****. I said that they advertise it as a family owned local place, with home strains from their brands Shaka and Springtime and he still seems confused and I got no money back, even though they charged ***** over and screamed at me.

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings, my name is *************************. I am a terminally ill, disabled US Navy Veteran. I use marijuana medically to help with my brain surgery pains. I recently visited Nature's Medicine and bought fifteen disposable vape pens. On the Nature's Medicine website, they claim these pens are **** grams of THC oil in each pen. After coming home and finding out the vape pens were not rechargeable, I went to the vape pens actual website, to find out they only make **** gram pens. After further inspection, the dispensary placed label stickers over the packaging, hiding that is says ****.I have contacted the dispensary 3 times by phone, and by messenger, and nobody is calling or replying back to me. I bought these pens at $30 each, thinking they were .5 grams.

      Business Response

      Date: 08/15/2022

      Hello, my name is *********************. I'm calling from nature's medicine. The complaint number is ******** the person who filed a complaint with *************************. This was actually taken care of a few weeks back actually probably a few days after you put in the complaint. If you guys have any questions. You can give me a call at ************. Thank you

      Customer Answer

      Date: 08/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Nature's Medicines Dispensary is NOT a BBB Accredited Business.

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