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Business Profile

Mosquito Control

Mosquito Mike
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is using every competitors name in their own advertisement on ****** to confuse customers looking for any other company to click their link first

    Business Response

    Date: 05/01/2024

    Hi *******.

    I apologize that you feel we are attempting to be "deceptive" regarding our ****** advertising. This is actually a ****** thing...not a Mosquito Mike thing.  We started doing "smart" campaigns with ******...and since we would like people who are considering using a mosquito service to consider us as an alternative...we ask ****** to show us to people searching competitor names. Unfortunately, ****** has been putting the competitor names in our ads...which I don't appreciate and agree could be misconstrued. Hopefully not everyone feels as strongly as you do on the matter...as we have little control if we want to continue advertising with ******. Hopefully, this explains the matter to your satisfaction. If you would like to discuss further, please feel free to reach me on my personal cell ************. Best wishes. ****

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account #I2450646 We had the company come out for a one-time application on 7/21 that they called "event" that was $149 and the mosquito application lasted almost a month, which we thought was great. Wanted to try the regular application that is biweekly because it's getting close to fall and wouldn't need as much and they came on 8/24. Nothing in it said you were authorizing them to automatically come out every 2 weeks without any notice or asking, which they scheduled an appt for them to come out on 9/8. When I called to say I didn't need an application yet, they said that's what I had signed up for and then charged by **** the difference.

    Business Response

    Date: 09/09/2022

    Hi *******  I apologize that you did not understand that "bi weekly applications" meant every 2 weeks.  Your first purchase was for a single application...also known as an "event spray".  When you made your second purchase, you signed up for our regularly scheduled applications (hence the "bi weekly").  You received a lower price point with the biweekly application due to signing up for regularly scheduled service.  When you decided you only wanted another single application...which you had previously paid $149...you were contacted and given the opportunity to keep the lower price by staying on the regular schedule...or paying the difference for the single application.  This is much like paying for 1 soda at a convenience store vs buying a case.  It is always more expensive per unit to purchase just 1 vs many.  Once again, I apologize that this distinction was not made more clear by the single "event spray' and "bi weekly" designation on our website and we will be reviewing our categories to ensure they are as clear as possible going forward.  If you have any questions, please feel free to reach us at ************.

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