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Business Profile

Mufflers

Henry's Tire Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June I had four tires done to my vehicle along with an alignment At first I didnt not notice damage when I went to go look under my car I noticed That the pinch ***** were crushed in Due to improperly lifting of the vehicle causing damages to my vehicle. Upon noticing I Immediately went to Henrys tire w my vehicle and spoke with one of the owners **** , he went underneath the vehicle and took pictures and told me was going to speak with is brother the other owner who was not there because he was on vacation. **** told me not to worry that he would handle the situation as days and weeks went on i never received a call so I called them to ask if it was ok to use one of my body shops that I deal with **** told me that is fine. I went to my body shop got a quote of ****** I returned back the same day to Henrys and gave him the copy of the quote to ****. Days and weeks went on again not hearing anything I called Henrys back to get an update once again to find out **** was on vacation but the other owner ***** was there but couldnt come to the phone so i left a message asking to return my call. Moments later I did Receive a call but not from ***** it was The manager ****************** to me That my quote for my body shop was too high. He said they had another body shop who do the job for half of the cost I told ***** No I prefer to use my own body shop since its my vehicle That I want to use someone I can trust they didnt agree with the terms and wont help me I hope bbb can help me with this matter thank you

    Business Response

    Date: 08/31/2022

    The Customer came in and we changed Tires as stated.  About 6 weeks later customer returned and stated that there was damage to the vehicle.  I am not stating that the damage was previously there or not because I do not have knowledge of that.  The vehicle was looked at by an employee at ******* Tire.  Customer returned with an estimate for repair from a Body Shop.  After reviewing estimate, we had called a couple additional reputable auto body shops for estimates on repairs.  After informing customer that we had estimates that were about 30% less than the estimate he had brought in.  One of the managers at ******* Tire had called customer and stated that we would have damage repaired at a reputable body shop that ******* Deals with regularly.  The Customer was going to get back to us with his decision about matter and about being repaired.  Very soon after, Customer decided to go on social media to state that we were not going to do anything about it and that no one should ever Use our repair shop.  This was not the case.  ******* Tire was willing to repair vehicle.  

    Customer Answer

    Date: 08/31/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Henry's Tire Service, Inc. is NOT a BBB Accredited Business.

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