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Business Profile

Tour Operators

US Ghost Adventures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

This profile includes complaints for US Ghost Adventures's headquarters and its corporate-owned locations. To view all corporate locations, see

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US Ghost Adventures has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tours was Sunday February 16th at 8pm in ********, **. Confirmation CAA044 This business falsely claimed to have contacted us and another group before the tour and communicated to the tour guide that we would like to continue with the tour. The tour was held completely outdoors in negative temperatures and we had children with us. Neither of the groups were aware the tour was all outdoors and both would have cancelled. The tour guide also commuted 2 hours in dangerous road conditions. We also paid for an extended tour and the tour guide was unaware. We did not receive the extended tour and adult had to retrieve a vehicle so the kids could warm up. The hour and 30 minute tour ended after 50 mins some after 35 that left for the vehicle. The company has told me 4 times now that management will contact me and no one does. I believe they misrepresented our wishes and they should be reprimanded for that much at least. Also, conducting tours outside in negative temperatures is negligent.

    • Initial Complaint

      Date:10/28/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked a ghost tour in ******* and less than 2 hours before the tour they texted to cancel because they dont want to have a guide for 2 people. Will not refund full amount. We are out money because they didnt want to hire a tour guide for only two people. Unacceptable, awful experience.

      Customer Answer

      Date: 11/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ******

    • Initial Complaint

      Date:09/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On vacation and bought 12 tickets to Ghost Tour for July 19, 2024. Called about cancellation BEFORE buying tickets because the policy seemed strict. I bought tickets last minute after they assured me the tour would not be cancelled. We arrived early as requested and waited and waited - all 12 of us plus 6 others. No tour guide arrived. I called and they offered another tour, but we were leaving the next day. Unacceptable. They offered a refund after a lot of back and forth communication. Text communication attached. They never processed the refund. Now they are claiming no refund allowed. While we were waiting some locals said the tour does this periodically. They sell tickets for every single day. If they can't find a tour guide, they cancel and keep the money. No refunds are allowed. Most people have plans on other evenings of their vacation. This person said they realize most people can't go another day and probably won't fuss. If people do fuss, like I did, they offer a refund. However, they never processed the refund. They have seen a lot of disappointed, upset people which is sad - people are on vacation and looking to relax - not be taken advantage of.

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to have a ghost tour with 2 of my friends. I was contacted the day of the tour by the company and they canceled the tour. They stated I could go to another tour in another state, another time. I said it wasn't possible. I had company in from *********, I am from *****, **. It wasn't feasibly going to happen and I needed a refund. They have yet to refund my money over 3 weeks later.

      Customer Answer

      Date: 04/06/2024

      I had a response from the business stating they would refund my money and it had yet to be done. It had been weeks.  That last email was on March 26th. It has not been credited to my credit card. 

    US Ghost Adventures is NOT a BBB Accredited Business.

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