Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit card was charged $75 on 10/5/24 by Alexandras boutique in **********. I had accompanied my daughter on 10/4/24 bridal dress shopping. Prior to leaving the shop they made an appointment for noon on 10/5/24 for her to return to try 2 dresses on with her maid of honor. They requested a credit card to hold in case she was a no show. The shop was notified the next morning, the open at 10am she was not going to be able to keep the appointment. She then received notification my card had been charged $75. I sent them an email on 10/5/24 requesting they credit my card as they were notified, they have not responded.I have also notified my credit card company.
Business Response
Date: 11/07/2024
Hello! I have not received any emails from ******* ******* in regards to a refund. Please let me know your daughter's name and I will be happy to refund you.
Thank you!
Customer Answer
Date: 11/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. If they would like to provide a different email address I would be more than happy to forward the original email to them. They had asked my daughters name , its ******.
Regards,
******* *******Initial Complaint
Date:08/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Daughter purchased a high end bridal gown. Was told to call on August 10 to get the tax free weekend discount. When I called on 8-10-24, they told me cost of dress was to high for the tax free discount. Stylist was mistaken, ********* wouldn't apply the $195 discount to offset their error. This is fraud, misleading and not right to misrepresent and not fix their mistake.Business Response
Date: 08/10/2024
Hello!
The Mass tax free weekend is for items $2499 and under. We cannot omit the tax on items over this amount. This is posted on Mass.gov:
The sales tax holiday for 2024 will be held on Saturday, August 10 and Sunday, August 11. Most retail items of up to $2,500, purchased in ************* for personal use on these two days, will be exempt from sales tax.
We are sorry for any misunderstanding that *** have occured. We are following the law.
Customer Answer
Date: 08/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response is all I am going to receive from this establishment. They refuse to understand they could have given me a discount to make up for their mistake in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
Date:06/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: January 27, 2024. It was for bridal dress shopping. The policy of the store is no refunds of any merchandise no matter the reason. I did not purchase a dress. They ask for 60% down and then they will order the dress. I have only put down 40% so no particular dress was ordered. No dress was reserved. The money is sitting there until the rest is paid then the dress can be ordered. My daughter is not getting married. Regardless there was no product purchased. I gave them $500. This is taken from the website "Q: What is your return policy?A: All gowns purchased at Alexandra's Boutique are a final sale. I did not make a purchase.Business Response
Date: 06/18/2024
The customer texted us yesterday stating her daughter is eloping (she is getting married) and no longer needs the dress. Text messages read: CUSTOMER: I put down $500 for a bridal gown for my daughter. Nothing was ordered, nothing was put aside until the 60% was paid. She is eloping and doesn't need a gown. Can I get a refund since no dress was purchased? WE RESPONDED: Hello! We do refund any payments as stated on the receipt that was signed. You are welcome to use the deposit towards any other item in the store including our special occasion store, *********'s Too. Thank you! CUSTOMER: It was a payment towards nothing. No dress was held. No product was ordered. WE RESPONDED: The receipts are very clear we do not refund any money. I will be happy to forward you a receipt if needed. Thank you!
The first line of the contract reads: _____ALL SALES ARE FINAL. ALL PAYMENTS ARE NON-REFUNDABLE. NO EXCHANGES OR RETURNS UNDER ANY CIRCUMSTANCES INCLUDING, WEDDING CANCELLATION, CHANGE OF MIND OR ACTS OF GOD. CHECKS ARE NOT ALLOWED AT TIME OF PICK UP. We are not responsible for any dress left in our store after 30 days.
This is line needs to be initialled by the customer and signature is required. We do have the full receipt with initials and signature which I attached. This is for internal use only.
Thank you!
Customer Answer
Date: 06/18/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
It clearly states that I did not purchase a dress. I put money down on a future purchase of some kind of dress. There is no dress. The money is there on a future purchase of something at sometime. I have no product therefore I did not purchase anything. I did not change my mind. Regardless of whether she is or isn't getting married doesn't matter. We did not order a dress.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 06/26/2024
CUSTOMER WAS REFUNDED ON 6/18/24 $500.
Date/Time: 6/18/24 - 12:41 PM
Transaction Type: Credit Return
Approval Number Result:
Transaction ID: **********
Processor Transaction ID: ************ - 2|TA_8436398122683577
External Transaction ID: **********
Reference Number: 163947.7
Card Type: VS
Entry Method: Token
CC Last 4 digits: ****3577
Customer Name: ***********************
CC Expiration Date: 0327Sale Amount: $500.00
Adjustment: -
Tip Amount: -
Total Amount: $500.00
Amount Balance: $0.00Customer Answer
Date: 07/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
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