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Business Profile

Dentist

Agawam Dental Arts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved to this area and received a mailing from said office of discounted first visit. I asked if they took our insurance and you said yes. I scheduled 2 cleanings. Our insurance provides 2 free cleanings and X-rays per year. The Dentist had a horrible attitude with both of us and without even touching my teeth claimed we both had an absorbent amount of cavities. We left and I find out the gave my son a flouride treatment without asking me. Now, Im sent a bill for $131.98! I contacted them to be told we were given comprehensive examinations which are only approved every 5 years by the insurance and that I now owe them. The dentist did not even touch inside my mouth and we were asked about extra comprehensive exams nor do I feel we received them. They offered no resolution despite my saying it was fraud.

    Business Response

    Date: 12/07/2022

    Hello,

    Attached is the email correspondence between the patient and my office manager, along with the patients explanation of benefits. As you can see the patients grievance is with her insurance not our office. We can not see new patients without the dentist examination; reading and diagnosing the x-rays. The hygienist cannot do just a cleaning and x-rays the dentist must do the exam. This will continue to happen to this patient as she switches offices, the comprehensive/initial exam will be billed and not paid.

    Customer Answer

    Date: 12/07/2022

     
    Complaint: 18385884

    I am rejecting this response because: I was not told or provided an in depth examination and did not request one. After I declined their other appointments, funny how then I receive a bill for services not rendered. 

    Sincerely,

    *************************

    Business Response

    Date: 01/03/2023

    As previously stated the issue in this case is not with our office, it is with the consumer's insurance company. If the consumer is seeking any billing adjustments they should contact their insurance company regarding an explanation of their benefits.

    Customer Answer

    Date: 01/03/2023

     
    Complaint: 18385884

    I am rejecting this response because:

     I have written the insurance company and explained this agency bills for services not rendered. They did not do nor did I agree to a comprehensive exam. The Dentist did not even touch the inside of my mouth!


    Sincerely,

    *************************

Agawam Dental Arts is NOT a BBB Accredited Business.

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