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Business Profile

Orthodontist

McKenna & Caban Family Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

This profile includes complaints for McKenna & Caban Family Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

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McKenna & Caban Family Orthodontics has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** ******, I am the father of **** ****** who received orthodontic services at Mckenna & Caban Family Orthodontics in **********, *************. The service provided was to install braces for my son. I have been making payments to the business over the year towards the balance for this service and now that the balance has been paid, I am requesting a receipt of payment from the business. To date, all my requests for receipt of payment have been ignored. I have previously reached out to the business by phone several times and spoken to at least 3 different representatives about my request but keep getting the run-around and promises of a call back that never happen. I am told each time that there may be an issue with the billing and someone will look into it and get back to me. I am provided no clarity or information into what the potential issue may be. I am asking the BBB to help with this issue. These are large sums of payments for an expensive service, and I certainly do not appreciate how I have been ignored to date. I hope the BBB can help with this. Thanks in advance.

      Business Response

      Date: 12/11/2024

      The BBB has spoken to the business down below is the response.


      Per our conversation, Please note this has been resolved as of 11/19/24

    McKenna & Caban Family Orthodontics is NOT a BBB Accredited Business.

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