We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ice Cream

Dairy Queen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ice Cream.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday August 5, 2024 at approximately 8:35 pm I went to Dairy Queen on ************ in ************** and placed an order at their drive-thru. My order was for 2 Medium Blizzards, I pulled up to the window and handed my debit card to the woman and she said $25.25 as she took my card and proceeded to scan it and I asked her ITS $25.25 for TWO BLIZZARDS? She replied you ordered FOUR (4) I replied No maam I didnt, I ordered Two (2)She then said I read the order back to youI replied Im at the drive thru, its crackly, there are cars running, Im sorry I didnt hear you but I definitely only ordered 2 as its just my ********* The woman who it turns out is the Manager (*****) I believe that is her name said you will need to purchase all four ice creams and I said No, I only ordered 2 and I will buy the 2 I ordered.. The woman continued to go back and forth with me insisting I couldnt purchase just 2 Out of pure frustration I then said if I cant buy just the two I ordered I will not buy any of them. I then drove off to home only to see that my debit card had in fact been scanned and the $25.25 was pending in my bank account. I checked my account for the following 48 hrs and it still showed as pending so I assumed it would eventually disappear and the debacle would be put to rest. This am 08/08/24 the $25.25 has since cleared my account! My wife went to speak to the Manager in person this evening after work and spoke to the teenage assistant manager, explained what took place and another employee who was present on Monday night when this all took place stated THE MANAGER WAS MAKING MISTAKES ALL DAY THAT DAY AND SHE DOESN'T LIKE TO BE WRONGThe young assistant manager was very kind she had to reach out to the manager and the Managers response was I cant credit or reverse the charges on their card and besides HE HAD AN ATTITUDE AND DROVE AWAY She did not give me a receipt? No ice cream, $25.25-please help. Thank you

    Business Response

    Date: 08/17/2024

    *** initially reached out to us on 8/9/24, we responded to the fan directly and forwarded their concerns to the independent franchise owner of that restaurant.  We have documented their additional concerns and responded to the fan directly.

    Customer Answer

    Date: 08/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Dairy Queen is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.