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Business Profile

Energy Broker

Co-op Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Broker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I became a subscriber to Coop Power in 2019 to receive discounted electricity. From Sept. 2021-March 202, I did not receive any electric bills from Coop Power. I repeatedly called and emailed Coop Power asking to speak with their customer service representative and received no response. After 7 months with no response from Coop Power, on March 10, 2022 I hand delivered a letter to an office worker at the Coop Power office on ***********., ******** cancelling my account with Coop Power. At that point I received a phone message from Coop Power acknowleging receipt of the cancellation letter. I have repeatedly requested a final statement of my account and a summary of unpaid bills from Sept 2021-March 2022. On March 6, 2023 (a year after I delivered the letter cancelling my account), I received an email from Coop Power stating they would provide an accurate summary of back bills; there was no acknowlegement of my letter cancelling the account with Coop Power. To date I have not received a follow up email or letter with the information I requested or acknowlegement the my account with Coop Power was cancelled in March 2022.I spoke with the solar department at ****************** on 7/9/23 and they informed me I am receiving solar credits from an unnamed solar farm which must be Coop Power; which means they have not yet cancelled my account with Coop Power. Based on Coop Power's breach of contract (no billing and no customer support for over seven months), I am requesting a summary of any unpaid electric bills from Sept. 2021-March 2022 and a written letter acknowleging the cancellation of my account with Coop Power.

    Business Response

    Date: 07/26/2023

    We have discussed **************************** concerns and believe we have a resolution described in the attached letter.  He is having his legal counsel review the letter and we're prepared to modify it to his satisfaction.

    Customer Answer

    Date: 08/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

     

    I am satisfied with the solution offered by Co-op Power and withdraw my complaint.

    Thank you,

    *******************************



Co-op Power is NOT a BBB Accredited Business.

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