Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/13/22 I arranged to have our new 2022 SUV which was purchased on 10/16/22 picked up in ******** ** and delivered to our home in ****** *******, and paid in full the amount in advance of $1375.00. We paid the driver an additional $50 in cash. When they picked up the car they did an extensive look for damages. he took pictures which did not show any chip and took the car. When it was delivered to ******* it had a shattered window and could not be driven which meant we did not have a vehicle to drive for 5 days. We contacted ******************* at Chips and explained the situation, he said it was our issue because the window was chipped when they picked it up. The company that delivered the car indicated we should look at the updated copy of the contract he received because it was changed from the contract we sighed when the car was inspected at our house, there was no indication of a chip. We believe that while in transport from our home to the chips transport location in ******* the window was damaged. We understand these things happen but do not place blame on the customer you are servicing. ************ refused to return our calls and signed for a certified letter we sent him asking to contact us to discuss this issue. He has not responded. We have worked with Chips transport several times and have given their business name to many friends who have used them. I feel that this is not the way to treat a loyal customer and said that in the letter. I would appreciate you to intervene our my behalf because of the lack of courtesy and communication we have experienced..I have copies of the contract(s) and also the letter I sent but I do not know how to upload them if you need them.I look forward to hearing back from you Thank you,***************************

  

  Business Response

  Date: 12/08/2022

  We do everything in our power to make sure vehicles get transported safely and in a timely manner.  When there are preexisting issues with a vehicle, such as a stone chip on a windshield, these issues may worsen.  although this vehicle was new to our customer, it had approximately ****** miles on it.  it had a stone chip on the windshield as indicated in the photo attached.  While being transported this chip expanded into a crack, as indicated in a second photo attached. You can see from the photo that it expanded outward from the existing stone chip. it was not shattered as the customer indicated and was not damage caused by the transporter.  We would be willing to give some compensation on a return trip due to the inconvenience the customer experienced.

  Customer Answer

  Date: 12/10/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Before I accept the offer I would like to know what is the dollar amount of compensation they offered. 

  

  Business Response

  Date: 12/15/2022

  We would be willing to credit him on the return $250.00.