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Business Profile

Chimney Sweeper

RonJon Chimney Sweepers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Sweeper.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** came out with an assistant on 5/25/2023 to help us with a "critter" we saw in our fireplace. He was very thorough and did not find any evidence of any animals or nests, and recommended a sweep and to order a chimney cap. We reviewed the estimate and I paid $359 for the sweep and $700 deposit for the cap that day. He left some of his rods/brushes in our chimney to block it off from animals coming back in before the cap could be installed. The check (for total of $1,059) cleared on 5/26 (#****). He called the next week (Thurs 6/1 at 12:14 pm) to say the cap had arrived, and that he would like to come out the next day to install. I left a message the next morning to say we were having our driveway being repaired that day but it was likely they would not get in the way. I left another message the following Monday to say anytime was fine that week, someone would be home. Since then, I have not been able to reach him- voicemail is full and does not accept messages, text messages are unanswered, contacting company via website didn't work, and IM via ******** page was also unsuccessful. We found a business address on ******** and sent a certified letter but it was returned. (The address we had did not match the one I now see on this page however). We found one ******** post that tagged the company on ******** dated early June that said there was an emergency and RonJon chimney sweeps would not be able to make appointments. I texted that individual out of concern and to ask for info and did not get a response. We have no ill will towards ******, we hope he is okay. We have his equipment in our chimney and would like to know what to do with it and also if we should find another chimney cap installer or if he will be able to work again we would certainly want to support his business through a difficult time.

    Customer Answer

    Date: 09/30/2023

    I have not heard from the business in response to my complaint.

RonJon Chimney Sweepers is NOT a BBB Accredited Business.

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