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Business Profile

Hardware Sales

Robinsons Hardware & Rental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Robinsons Hardware & Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinsons Hardware & Rental has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased paint on April 13th. It was very expensive paint and the store had a hard time mixing it. They had to override something on the computer in order to get it done. The employees told me that they overrode the primer requirement and so I'd have to use a tinted primer underneath. I said ok and they also sold me the primer. I attempted painting with it on 5/4. I'd been painting by that time for a week and so I knew how paint was supposed to feel. This was runny and sticky. In case this was because of the color (red) I kept painting, doing 3 coats on one wall. Attached are pictures of this paint after dried over night- 1 of one coat, 1 of 3, and 1 picture of the paint bubbling. The store told me that only the owner could give a refund so I had to go in the next day. He was very argumentative, insisting that he made the same paint and it was fine. As evidence he put paint on a wooden mixer. He ignored all of my picture evidence and refused to give be a refund or replacement. It really was shocking to be accused of not knowing what I was doing despite all evidence pointing to the poorly mixed paint (in addition to a professional friend saying the same). I went to a different store to get the same paint and it went on great, same color, only one coat needed. The interaction with ***, the owner, was quite upsetting overall. In the midst of interrupting me and talking over me he accused me of doing the same.

      Customer Answer

      Date: 05/17/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 05/21/2024

      The refund was submitted yesterday much to our dismay as we feel the product was not defective. the customer was informed to use a particular primer recommended by the software program. The primer was not purchased from our store, and we are not certain that the correct primer was used.

      Customer Answer

      Date: 05/21/2024



      Better Business Bureau:

      I have received a refund for the defective product and am satisfied with this result. However I'd like to make clear and for it to be on record that the primer for the paint WAS purchased from the store at the recommendation not just of the employee but also of a bystanding professional contractor. Furthermore, this paint with or without a primer (any primer) should not have been going on so thin and streaky. Their response confirms that I will not be going back to their store and I will not be taking down my negative review, though I've amended it with this result. This is all in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********************

    Robinsons Hardware & Rental is NOT a BBB Accredited Business.

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