We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Human Resources

Workhuman (North America)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Human Resources.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered: GF-*******-F4X7L7 Ordered new product: Apple AirPods Pro (2nd generation) with MagSafe Case (USB-C) (New Product)The product received was open and appears used/refurbished The business has been contacted via email and failed to provided resolution ************ appears to engage in selling used products

    Business Response

    Date: 11/11/2024

    Dear Better business Bureau.


    Thanks for the feedback, and we apologize for any inconvenience caused.

    We have received the details of this case, and an investigation was initiated and is still ongoing. We understand the concerns caused as the item arrived opened, and this looks like an unfortunate shipping error. This does not necessarily mean the item is refurbished; we do not offer this kind of item in our entire catalogue. As part of our investigation, we asked for pictures of the actual item received and are waiting for them. It looks like, due to a misunderstanding, they have not been sent to us yet.

    We are and will always be committed to fully resolving any issue that can arise. Both the investigation and the case with the customer are currently open. As a proactive action to resolve this matter for the customer, we have completed the following steps:

    1. We refunded the full value of the order while we wait for the investigation to be completed. The customer used a credit card to partially pay for the order, and we have, as a gesture of goodwill, refunded that monetary value on top of the points used as part of the recognition program.
    2. We also offered help to the customer in case they would like to place an order for the same item, and if so, we will be able to complete this on our end.
    3. This process will also need the return of the received item. We will issue a prepaid label for this to be done with no additional charge to the customer.

    This has been communicated to the customer directly via email.

    Please let us know if anything else is needed.

    Best regards,
    ******* ********************************************************* Operations Merchandise 
    Workhuman



  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 22, 2022 a co-worker and I ordered an item with our points. We both received an incorrect item and immediately contacted ***************** **************** requested we provide photographs and attempt to locate product numbers for incorrect item we received. There was absolutely no mention of the item we actually purchased until we specifically requested an update after we fulfilled the numerous requests from your company about the incorrect item, numerous photographs requested along with us doing research to find out what the product number was. (This is not our job or our responsibility, it is Work Humans, but we both acquiesced to all of Work Humans requests). As people who are very well versed in customer service, we could clearly see that the employees reaching out to us were not. Once we sent all of the information Work Human customer service requested, we requested status on the item we ordered. We chose this item out of at least 5 or 6 items that were all listed in the same price range. The response we both received was that Work Human incorrectly posted all 5 or 6 of the same items in the same price range, they cannot fulfill the order, and oh well, too bad. As two people who are well versed in customer service, we are seriously perplexed about the company's response to an error on Work Human's end and the statement that Work Human cannot fulfill an order, when they are clearly choosing not to. Despite at least 8 attempts to receive a response from a manger, our emails have been repeatedly ignored. Work Human is clearly not interested in providing a work human experience, honoring purchases only if they choose too and not even bothering to escalate an issue to a manager for response. After 8 emails, including to Work Humans Chief Human Experience ******** ****************************** Work Human is clearly more concerned about incorrect items received by customers, than a customers actual purchases from their company.

    Business Response

    Date: 01/11/2023

    Please see attached response. This complaint was sent to an obsolete email address and as such, the appropriate teams did not have visibility on this complaint until late into the process. Thank you for your patience, and as the above response demonstrates, the customer who made the complaint has already been made whole. 

     

     

  • Initial Complaint

    Date:09/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    Mlada Kamenshchik

    Business Response

    Date: 09/07/2022

    Good evening ,

     

    The order for the Apple 13-inch MacBook Air Apple M2 chip with 8-core CPU and 10-core GPU, 512GB - Silver was refunded in full on 06th September in the amount of ****** points and the **** credit card refunded in the amount of usd22.25 and the credit note has been issued . 

     

    regards

    workhuman management team

Workhuman (North America) is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.