We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Metro Eye Docs., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/6/2022 I contacted Metro Eye Docs (DBA *************) for lens replacement in my existing frames. As I had used the company in the past with great satisfaction, I sent my business to them again. What I received back wasn't what I expected. Firstly, due to shipping errors on their end, I did not receive them back until 8/4/2022 - previously I had them back within the 2-week timeframe specified under their FAQ page. Secondly, the lense colors did not meet my expectations but I could live with that provided I was able to wear them. Lastly, and the deal-breaker for me, is that the products they returned to me were rendered utterly useless because of the damage to my frames. Frame 1) The ***** frames are $289. These glasses, which were previously adjusted to that I could wear them effortlessly for activities, no longer stay on my head. The stems are stretched way beyond the width of the frames and I cannot wear them without them continuously falling off.Frame 2) The *** BAN frames are $190. These glasses are also stretched beyond their frame, and I can't wear them, either. Additionally, the new lenses don't even stay in - they fell out immediately - so I can neither keep them on my head or the lenses in the frames.I made numerous phone calls leaving voicemails and emails over the next 12 days which went unanswered. When I finally received their response on 8/12/2022 I was told that they would refund the cost of my lenses less a 20% restocking fee - provided I returned the lenses at my expense. They did nothing to acknowledge that they damaged my frames. I sent a follow-up email and made a follow-up phone call on 8/12/2022 which they have since ignored.I expect to be compensated for the cost to replace my frames - $479+ $40.72 for CA sales tax = $519.72, and because the damage was done because of your heavy-handed services, I expect to be compensated for the total cost of the replacement lenses $407.82. The company owes me a total of $927.54

    Customer Answer

    Date: 09/09/2022

    The business has responded that they would refund the eyeglass lenses, but they again stated that they have no responsibility towards the replacement for the damage to my frames. I remain dissatisfied. Not only have I spent months without wearable eyeglasses, I now have to (1) return the lenses at my own cost for a refund of the lenses, and (2) I have to purchase new frames to replace the frames they damaged. 

Metro Eye Docs., LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.