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Business Profile

Party Planning

Punchbowl.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Planning.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Punchbowl.com has a cancellation system for membership that does not work. I tried to cancel my membership multiple *********************** via their website, but Punchbowl.com keeps autorenewing my membership and charging me year after year. I had it when I tried to cancel my membership online via their website, and they charged me again for membership in November of 2023. I disputed the charge with my credit card company, and punchbowl.com rejected my charge dispute. Only after receiving contact from my credit card company did they cancel my subscription, but they won't give me a refund for the membership charge.

    Business Response

    Date: 01/16/2024

    Thank you for reaching out. I'm so sorry you didn't have a good experience. Our records show that you first contacted our Customer Support team on January 12th, and a full refund was promptly issued that day. Please send an email to ******************************* if you have any other questions or concerns. We're here to help! -****** in Marketing

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up for the trial to send invitations for my daughter's 7th birthday party. I was then charged for an annual membership, in which I did not agree to nor have I continued to use the services. I did not authorize the purchase of an annual membership and would like my money back.

    Business Response

    Date: 01/12/2024

    Hello! It appears that you signed up for the Annual Plus membership which automatically begins once your 7-day free trial has ended. For annual memberships, the charge for the full year of membership is issued at the start of the billing period instead of being charged month-to-month. We offer a 30-day money-back guarantee, no questions asked. Please reach out to ******************************* and we would be more than happy to help you! - ****** in Marketing

  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had used punch bowl in August of 2023 for my daughters birthday party invites. I made sure to cancel it after the party, and I am still being charged. It is now October 24th, and I was just charged ***** randomly. I thought possibly they charged me for a year subscription, but the next date for charge says next month. I dont know why I keep cancelling, and somehow I am getting re-enrolled. I am a single mom, and every little bit counts and this was going to be the money for my daughters picture day tomorrow.

    Business Response

    Date: 11/10/2023

    Hello! It appears that you also reached out to us via email and your refund was promptly issued. Please let us know if there is anything else we can do to help. 

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IN 10/2022 I sent an invitation to my family using a free week offer from Punchbowl on line business. I cancelled this membership 1 day after the free week, emailed ************************* 10/22/2022 and received her response10/25/2022 stating "she had cancelled the annual membership& issued me a refund for the remaining 11 months of the yearly membership now and that I should see the refund in 3-5 business days. Today, 6/23/2023, I discovered that I'm being charged a monthly fee by Punchbowl for a membership that I was told was cancelled in 2022. I never reinstated the membership after the cancellation in 2022. I received an email from ***** at Punchbowl today stating," according to our terms, it is the responsibility of the customer to cancel the subscription when it's no longer needed-- we have no way to know when customers wish to terminate their membership if they don't explicitly inform us. Our typical refund window is 30 days. However, we have made an exception and refunded you the last 6 charges. Given the time that has passed, we are not able to process additional refunds." If the subscription was cancelled in 2022 and never reinstated how does this company continue to charge my account for a membership that I didn't want or need?

    Business Response

    Date: 06/27/2023

    Thank you for reaching out, it appears as though there was a manual error when processing your refund.  I see that our COO has also reached out to you and a full refund has been issued.  If there is anything else we can do for you please don't hesitate to reach out to us at *******************************.  We want you to be happy! -***** in Marketing

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled service in January but still being billed.

    Business Response

    Date: 03/21/2023

    Hi. Thanks for reaching out. We would be happy to help you receive a refund.  Please just reach out to us at *******************************.  Also if you have any other questions we would be happy to answer them. We want you to be happy! - ***** in Marketing

Punchbowl.com is NOT a BBB Accredited Business.

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