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Business Profile

Playground Supplies

Creative Playthings, Ltd.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Playground Supplies.

Complaints

This profile includes complaints for Creative Playthings, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Creative Playthings, Ltd. has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dtf printer with a warranty on September 19th 2023. I received the printer and it worked only long enough to get about 6 prints off of it. I contacted swing design and first they said it was a print head and that the warranty did not cover it so I would have to purchase one. Without the printer ever being looked at and know for sure thats what it needed. Finally after a lot of emailing back and forth between swing design and uninet they let me send the printer back to them on January 4, 2023 for repair or a new printer. Its now 3 weeks later and I still dont have a printer and every time I contact them they first say they havent heard from uninet then when I mention filing a complaint say they are working on it but wont give me a timeline of when it will be done or anything else. I would just like a new printer. I payed ******* for the printer and ****** for a warranty and I think they should replace it as soon as possible. I didnt pay that much money to get a broken printer. Please help me get my printer replaced.

      Business Response

      Date: 01/29/2024

      Good Morning,

      I have gone over this customer complaint and this is not a customer of ours at *********************************************, we sell big wooden swing sets. The customer purchased a printer from a ********************** called Swing Design, so you need to contact and send this to that company. 

      Thank you so much

       

      *************************

      Customer Service for *********************************************

      ***************************************************************

      Customer Answer

      Date: 01/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    Creative Playthings, Ltd. is NOT a BBB Accredited Business.

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