We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Surveillance Equipment

DTIQ Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surveillance Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the cctv surveillance services at my store provided by DTiq (which was earlier addressed by DTT surveillance). i have done business with them for years now. But as of last October (2023) they had suggested me for an upgrade, which would increase the monthly payments that i make to them for the services. So i ended up refusing for the upgrades. Later, i looked up other some other company offering the same upgrades at a better price. so i decided to cancel my contract with **** and decide to switch to different company. So when i called DTiq for cancellation, to which they stated that i was under a contract with them for next 3 years. I don't recall signing any contract with the company. So i requested a copy of the contract from DTiq. The contract stated that i the contract will be "AUTO" renewed every 3 years. They have not even once try to provide me with a copy if the renewal in any of these past years. and if i still want to disconnect the service i will have to $3600 to them. Which i do not wish to at all. Because i do not like their camera quality and do wish switch to a different company. Still i decided to continue with their services since i did not want to pay the $3600 for nothing. So i continued to use their services. Just today on the 15th of July 2024 they ended up charging me $3600. Where i have not even cancelled my services yet. But now i do not wish to continue doing business with them and also want a full refund from them.

    Business Response

    Date: 08/16/2024

    customer has opted to stay with us he also has several locations with us.  He just did not want to honor his agreement.  We supplied him with the copy of his contract as I explained to him it is his job to read his contract and the terms. 

     

     

  • Initial Complaint

    Date:11/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** is not refunding my money back after promising to do exactly so since last 1 and half month (Sept 19, 2023). I had signed up for their video surveillance system with few indoor cameras, out door cameras and NVR. However, seeing their customer service, I decided to cancel the order in the initial stage itself before they could ship anything. However, they went ahead and ACH my account anyway after the order was cancelled. They promised to refund my money since then but have been making all kind of excuses. Please see the email correspondence. I looked at the ****** review and seems like I was not the first person to face this.

DTIQ Technologies is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.